![Diamond Whites](https://media.trabajo.org/img/noimg.jpg)
Customer Support
7 days ago
We are a fun, fresh and modern company looking for a **Customer Support** professional to join
our close-knit and ambitious team. As first point of contact for our customers, our Customer
Care team aims to provide friendly customer service and support through the continued
growth of our business.
- As Customer Care Representative_ you will play a vital role in the business. You’ll be the first port
of contact for our customers as you guide them through their Treatment. As a small team we
can offer great personalised development and there are plenty of opportunities to progress as
we grow the business.
**Diamond Whites** is the fastest growing invisible aligner brand based in the UK who specialise
in the dental and oral care industry. Over the past 12 months we have gone from strength to
strength to become one of the Uk’s leading cosmetic dental specialists with our growth plans
targeting international expansion. Customer service is the forefront of everything we do, being
the highest rated invisible aligner brand in the UK. Due to our speedy growth rate, we are
looking for someone to join our evolving team with the opportunities to progress within the
business.
**What you’ll be doing**:
- Providing friendly service to a wide variety of customers with varying needs. From
investigating a delivery query with a logistics provider/courier to assisting with a technical
query about a product, you will be responsible for assisting our customers with and queries
they may have.
our customers get the information they need, when they need it.
- Regularly contributing to team meetings and discussions, providing your ideas and
suggestions to support the continuous improvement of our customer service standards
and journey.
- Reaching out to existing customers on a regular basis to ensure they have the necessary
resources to start their treatment. This will include taking bookings for appointments and
placing orders on their behalf.
**What you’ll bring**:
- Experience in a customer service or customer facing role
- Excellent verbal and written communication
- A motivated and ambitious approach, with a desire to go above and beyond
**Benefits**:
- Staff Share scheme
- Birthdays off
- Hybrid working
- Monday-Friday
- Quarterly team building outings and exercises
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bishop's Stortford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your salary expectation for this role?
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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