Customer Service Support

7 months ago


Bishop's Stortford, United Kingdom Packaged Pump Systems Full time

Duties
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Schedule work for on call engineers
- Analyse customer needs and recommend suitable solutions

**Requirements**:

- Fluent in English, both written and verbal
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritise tasks effectively
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Bishops Stortford, CM23 3HG (required)

Work Location: In person



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