Customer Service Advisor

3 weeks ago

Bishop's Stortford, United Kingdom Data Energy Management Services Ltd Full time

Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.

One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.

The primary role is to ensure that all customer queries are always dealt with in a timely and professional manner.

**Responsibilities**:

- Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
- Respond promptly, professionally, and efficiently to all customer queries.
- Log and resolve customer complaints with care and attention.
- Gather and assess relevant information to address product and service inquiries effectively.
- Organise workflow to meet service level agreements and deadlines.
- Coordinate with internal departments to resolve customer issues and concerns.
- Manage customer accounts, including allocation and reconciliation.
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks as needed.
- Promote the company's mission, aims, and ethos proactively.
- Participate in marketing plans and activities as required.
- Assist with other related tasks as assigned by your Manager.

**Skills and Qualifications**
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided for the customer service role within the heat billing department.

**The Role**:

- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00 pm
- Role Type: Permanent
- Reporting to: Customer Solutions Manager

**Benefits**:

- Salary: up to £25,000 start, £26,000 at probation
- Annual leave: 25 days plus Bank Holidays
- Bonus incentive schemes
- Sickness insurance scheme, life insurance
- Auto enrolment pension
- Free gym/spa/tennis court
- Free parking
- Rural working environment
- Training and development
- Bring your dog to work day

**To Apply**:

- Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment. _

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Work Location: Hybrid remote in Bishop's Stortford CM23 5PU

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