Customer Service Advisor
6 months ago
Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.
One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.
The primary role is to ensure that all customer queries are always dealt with in a timely and professional manner.
**Responsibilities**:
- Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
- Respond promptly, professionally, and efficiently to all customer queries.
- Log and resolve customer complaints with care and attention.
- Gather and assess relevant information to address product and service inquiries effectively.
- Organise workflow to meet service level agreements and deadlines.
- Coordinate with internal departments to resolve customer issues and concerns.
- Manage customer accounts, including allocation and reconciliation.
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks as needed.
- Promote the company's mission, aims, and ethos proactively.
- Participate in marketing plans and activities as required.
- Assist with other related tasks as assigned by your Manager.
**Skills and Qualifications**
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided for the customer service role within the heat billing department.
**The Role**:
- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00 pm
- Role Type: Permanent
- Reporting to: Customer Solutions Manager
**Benefits**:
- Salary: up to £25,000 start, £26,000 at probation
- Annual leave: 25 days plus Bank Holidays
- Bonus incentive schemes
- Sickness insurance scheme, life insurance
- Auto enrolment pension
- Free gym/spa/tennis court
- Free parking
- Rural working environment
- Training and development
- Bring your dog to work day
**To Apply**:
- Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment. _
**Job Types**: Full-time, Permanent
Pay: Up to £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
Work Location: Hybrid remote in Bishop's Stortford CM23 5PU
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