Customer Service Administrator
7 months ago
_Ellis Mason _have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a **CUSTOMER SERVICE ADMINISTRATOR**.
This is an administrative based role, however there is an element of customer service within the role too.
For the role of **CUSTOMER SERVICE ADMINISTRATOR**, you would be working within the Technology team and would be support the financial payout process to clients.
The **CUSTOMER SERVICE ADMINISTRATOR** may suit a graduate OR someone with years' worth of work experience within administration or customer service.
**THE SALARY & BENEFITS**
- Salary up to £25,000 per annum, dependent on experience.
- Company bonus scheme
- Job and salary progression available
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full time basis
- Modern, polished offices
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site or local parking within 5 minutes walk
**THE JOB**
The main duties included within the role of the **CUSTOMER SERVICE ADMINISTRATOR**, are:
- Payout of finance deals and all queries associated with this on the in-house system
- Carrying out due diligence checks
- Liaising with supplier and customers in a professional manner
- Weekly updates with suppliers
- Following up with suppliers to speed up the process when necessary
- Receiving finance documents from suppliers and checking that they are accurate before paying out money
- Liaising with Head Office to ensure new agreements are processed in a timely manner
- Resolution of document queries
- Rescheduling of existing agreements
- Taking phone calls from suppliers and customers
- Scanning and sending files
- Liaising with suppliers and the internal sales department to resolve any queries relating to finance documents
**THE APPLICATION PROCESS**
**THE AGENCY**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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