Customer Service Team Member
5 days ago
As a Detail-Oriented Customer Experience Professional, you will play a crucial role in managing and resolving customer queries, ensuring that our clients receive exceptional service.
Pertemps Bond is a leader in pharmaceutical and health distribution services, and we are seeking an experienced individual to join our dynamic Customer Service team. This is an exciting opportunity for someone who thrives under pressure and has experience working within a fast-paced environment.
Key Responsibilities:- Resolve Customer Queries: Manage and resolve customer complaints, delivery issues, and order discrepancies efficiently.
- First Point of Contact: Handle incoming calls as the first point of contact and lead on resolving issues by collaborating with other departments.
- Order Processing: Process orders accurately and ensure they meet customer expectations.
- Query Tracking: Log and track customer queries to ensure efficient resolution and follow-through to completion.
- Previous Experience: Essential previous experience in a customer service role and previous administrative experience.
- Proactive Attitude: A proactive can-do attitude with the ability to thrive in a fast-paced high-pressure environment.
- Problem-Solving Skills: Ability to stay calm under pressure and take a confident innovative approach to problem-solving.
- Technical Skills: Strong computer skills with excellent verbal and written communication abilities.
- Initiative: Have the confidence to work on your own initiative as well as part of a team.
- Career Progression: Opportunities for career progression.
- On-Site Parking: On-site parking available.
- Holiday Entitlement: 25 days holiday + bank holidays, with an additional day off in your birthday month.
- Company Socials: Regular company socials fostering a collaborative and enjoyable work environment.
- Supportive Team: Be part of a growing and exciting company with a supportive team.
We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience.
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