Customer Account Administrator

2 months ago


Birmingham, United Kingdom Back2credit Full time

Back2Credit offer a tailor-made solution for customers in debt while providing a supportive and professional environment. We are currently searching for an experienced, well-rounded Customer Account Manager to join our growing team.

**Key responsibilities include**:

- Oversee communications with creditors on behalf of our customers
- To resolve and process customer enquiries using your excellent customer service skills
- Monitor reduced payment arrangements and negotiate interest/charges concessions to ensure that the expectations set out in the customers draft are met.
- Negotiate and monitor reduced payment arrangements
- Negotiate refunds of interest and charges
- Respond promptly and resolve any creditor or customer queries
- Ensure accurate data is captured as to the status of each creditor account
- Ensure that creditor account details are accurate and updated as and when required
- Investigate and resolve balance discrepancies
- Reviewing and completing full assessments of customers’ circumstances and financial situation

**The ideal Customer Account Manager's Profile**:
Demonstrate you have a sound understanding of business goals and objectives

Evidence you have excellent oral and written communication skills

Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage customers in difficult situations

Proven analytical, problem solving and cost-effective decision-making skills

Evidence you are self-motivated with an aptitude to learn

Demonstrate you have a ‘customer first’ attitude and are willing to take ownership

Demonstrate you have a positive and enthusiastic approach to work and the challenges this job entails

Adaptable to change in a flexible, fast paced working environment

Desirable: An understanding of the FCA and previous experience of working within the financial services industry

**What we have to offer**

By expanding our departments and overall business positions, this has opened doors to allow the team to rapidly progress in their career. For this position, you have a brilliant opportunity for your salary to progress dependent on experience and performance.

**Equality, diversity, and inclusion**:
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring - we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- On-site parking
- Transport links
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Birmingham, B18



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