Defence Business Services

6 months ago

Thornton Cleveleys, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 326220**Salary**:

- £28,300- per annum (pro rata)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Armed Forces Veterans Services

**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tomlinson House, Norcross, Thornton-Cleveleys, Blackpool, Lancashire, North WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

**Come and join the DBS community today**

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

**Job description**:
Main responsibilities caseworker role:

- Making evidence based decisions on entitlement to injury benefit and compensation in line with current policies.
- Managing a caseload in line with business priorities and procedures.
- Providing exceptional customer service.

Main responsibilities team leader role:

- Line manager responsibilities for a team of Administrative Officers assisting the claims process.
- Monitoring performance, planning and managing resources
- Looking for ways to improve processes to improve efficiency and customer service.

**This role is office based however, DBS** **are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.**

**Person specification**:
**Desirable Qualities**:

- Previous case working and/or team leading experience.
- Knowledge of Armed Forces Compensation Scheme / War Pension Scheme

**Essential Qualities**:

- Proven ability to think beyond an area of responsibility, react quickly to changing priorities and consider impact of decisions on business outcomes.
- Highly effective written and oral communication with an ability to develop effective rapport with colleagues and representatives at all levels.
- Have the ability to interpret written and oral communications and demonstrate appropriate levels of confidence.
- Excellent organisation skills
- Flexibility to respond to and facilitate changes and improvements.
- Leadership and ability to role model engaging behaviours.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Working Together
- Communicating and Influencing
- Leadership
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to yo

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