Defence Business Services

6 months ago

Thornton Cleveleys, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 357553**Salary**:

- £35,290- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Financial, Procurement and Civilian People Services (FPCP)
- Financial, Procurement and Civilian People Services
- **Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tomlinson House - Thornton Cleveleys - BlackpoolAbout the job

**Job summary**:
**Are you a dedicated person who is passionate about making a difference?**

**Would you like to work for the Ministry of Defence?**

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

**Come and join the DBS community today**

**Job description**:
Lead on improvements to DBS Assets in Industry/Government Furnished Equipment services to include the production of user requirements for a new DBS AiI data solution and support in preparation of user requirements for customer change requests.
Liaison with internal and contracted external IT support teams to maintain and develop the current database to meet changing business needs.
Identify potential automation opportunities (e.g. Automation Garage/Power Apps/Power BI) of current processes, forms, management information and Statistics.

Undertake continuous reviews of a wide-ranging set of Policy/Guidance/Controls relating to AiI/GFE to ensure DBS compliance.

Develop and maintain good communication channels with document owners and wider stakeholders and suggest changes to confirm accuracy of content where they impact DBS service lines.
- Process requests for change from stakeholders (mainly DE&S):

- Stakeholder liaison and advice and regular customer feedback
- Ensure URs are adequately detailed from the originator including quantified benefits
- Undertake analysis to prove the concept of the change and provide customer feedback and evidence of potential issues and/or rejection of the CR

Development and continual maintenance of a detailed knowledge and information database to capture current DBS AiI processes enabling consistent responses to queries and to ensure team resilience for the future.

**Person specification**:
**As a Higher Executive Officer, you will be expected to**:

- Adopt a ‘Customer First’ ethos responding to customer and stakeholder enquiries to provide ‘Right First Time’ advice on policy and processes relating to DBS AiI/GFE functions.
- Develop and maintain good customer relations and provide regular updates on progress and seek to remove any progress barriers so that appropriate timescales are maintained.
- Be able to investigate complex and detailed processes and convert these into easy-to-follow desk instructions and process maps using a variety of media.
- Have some understanding of inventory management/accounting principles and a desire to continually develop your knowledge of the MoD’s current and future inventory/finance systems and processes.
- Have strong oral and written communication skills with particular attention to reviewing very complex policy and guidance documents and suggest amendments.
-

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