Contact Centre Customer Service Representative

3 days ago


ThorntonCleveleys, Lancashire, United Kingdom Brook Street Full time

Role Overview

We are seeking a highly skilled and motivated individual to join our award-winning Customer Contact Centre team as a Contact Centre Customer Service Representative. In this role, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to patients, employees, and the public.

About Us

NHS Business Services Authority (NHSBSA) is an Arm's Length Body of the Department of Health and Social Care. We manage over £35 billion of NHS spend annually, delivering a range of national services to NHS organisations, contractors, and members of the public.

Key Responsibilities

  • Provide excellent customer service via telephone, email, and other communication channels
  • Work across various workstreams and media methods to resolve customer inquiries
  • Develop strong relationships with customers to build trust and loyalty

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong ability to work in a team environment
  • A high level of professionalism and adaptability

Benefits

As a member of our team, you can expect:

  • A competitive salary of £11.67 per hour
  • A comprehensive training program to help you develop your skills
  • A supportive and collaborative work environment

Why Join Us?

NHSBSA is a leading provider of business services to the NHS, and we take pride in being part of something that touches millions of lives. As one of the UK's Best Big Companies to work for, we value our people and offer a range of benefits and opportunities for growth and development.



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