Mobile Service Delivery Co-ordinator

2 weeks ago

Belfast, United Kingdom Radius Payment Solutions Full time

Job Advert

**Location**:Belfast, BT1 3BH

**Working Hours**:Monday-Friday 8:30am - 5:00pm.

**Salary**: Competitive Base

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

**Job Purpose...**

The Mobile Service Delivery Team Co-Ordinator will operate within our newly created Mobile Provisioning Team. This role is integral to the delivery of all Mobile Orders within the Radius Connect Group and providing best in class customer implementation process within Mobile Operations.

**Your responsibilities day to day will be**

**Customer**
- Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
- Manage customer expectations always - quoting realistic timeframes to complete tasks, in line with workload.
- Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

**Order Processing**
- Processing of all Group Mobile Orders
- New, Resign, Migration & Ports
- Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements and agreed order journey.
- Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
- Providing full support to all sales team, to ensure you are the dedicated between POS and Service Delivery
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Management of all Numbers Ports and success checks, where appropriate.
- Raising stock cases, where applicable within each order.
- Updating of all assets in line with company guidelines and billing requirements.

**KPI**
- Aware of company connection targets and business growth strategy.
- Achieving and exceeding of company set KPI metrics.
- Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

**Products**
- Continuous learning of Company Product portfolio and tariffs.
- Work closely with Network providers to process and trouble shoot where required.

**What do we expect of you?**
- Experience within a customer focused environment.
- Problem solving skills with focus on quality and the onboarding customer service delivery.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Advantageous to have experience in the Mobile Phone industry.
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.
- In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive._

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively. We also operate an employee assistance programme, supporting health and wellbeing, employee referral programme and a cycle to work scheme.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do s

  • PMO Co-ordinator

    7 days ago

    Belfast, United Kingdom Codec Full time

    Description **The Position**: We are currently recruiting a PMO Co-Ordinator. This role will report directly to the Head of Project Delivery and will be responsible for project governance, assurance and delivery support to the Project Delivery team. Key Responsibilities **Main responsibilities**: Ensure compliance to the Project Delivery Framework, tools...

  • Project Co-ordinator

    4 weeks ago

    Belfast, United Kingdom University of Ulster Full time

    Project Co-ordinator (GTE)**Role**: Project Co-ordinator (GTE)**Department**: Belfast School of Art**Grade**: Business Support Grade 6 (£31,414 - £33,986 per annum)**Responsible to**: Project Delivery Manager**Campus**: Belfast**(Fixed-Term until 30th September 2024 / Full-time)** **Job Purpose**: - The University wishes to appoint a Project Co-ordinator...

  • Client Services Co-ordinator

    7 days ago

    Belfast, United Kingdom Anderson Anderson & Brown LLP Full time

    About the job Client Services Co-ordinator Think People Consulting Belfast/Hybrid Full-time, Permanent Do you crave lots of variety, working in a fast-paced environment? If you're ready for a dynamic career-changing move, we would love a chat with you. About you You are excited about adding value to a fast-growing professional services company...

  • Client Services Co-ordinator

    1 week ago

    Belfast, United Kingdom Anderson Anderson & Brown LLP Full time

    About the jobClient Services Co-ordinatorThink People ConsultingBelfast/HybridFull-time, PermanentDo you crave lots of variety, working in a fast-paced environment? If you're ready for a dynamic career-changing move, we would love a chat with you.About youYou are excited about adding value to a fast-growing professional services company that provides...

  • Client Services Co-ordinator

    4 weeks ago

    Belfast, United Kingdom Anderson Anderson & Brown LLP Full time

    About the jobClient Services Co-ordinatorThink People ConsultingBelfast/HybridFull-time, PermanentDo you crave lots of variety, working in a fast-paced environment? If you're ready for a dynamic career-changing move, we would love a chat with you.About youYou are excited about adding value to a fast-growing professional services company that provides...

  • Project Co-ordinator

    7 days ago

    Belfast, United Kingdom University of Ulster Full time

    Project Co-ordinator - Future Screens NI**Role**: Project Co-ordinator - Future Screens NI**Department**: School of Communication and Media**Grade**: Business Support Grade 6 (£31,414 - £37,119 per annum)**Responsible to**: Director of Future Screens NI**Campus**: Belfast**(Fixed-Term until 31st July 2026 / Full-Time)** **Job Purpose**: - The post holder...

  • Lead Recruiter/ Recruitment Co-ordinator

    7 days ago

    Belfast, United Kingdom Bryson Charitable Group Full time

    **Lead Recruiter / Recruitment Co-ordinator** **Responsible to**: HR Department **Location**: River’s Edge, Belfast **Job Purpose** Bryson Charitable Group strive to provide the greatest difference to the greatest need in the community. As Recruitment Co-ordinator you will be responsible for the planning and delivery of recruitment activities in...

  • Carers Co-ordinator

    6 days ago

    Belfast, United Kingdom communityni.org - Jobboard Full time

    Mindful Carers’ Coordinator (fixed term to 31 March 2025) Fixed Term to March 2025.Evening work will be a requirement of this role. The overall purpose of the post is to effectively co-ordinate the development, delivery and assessment of a mental health support programme aimed at adult and young carers across N.Meeting the mental health support needs...

  • HR & Recruitment Co-ordinator

    6 days ago

    Belfast, United Kingdom Golf Holdings Limited Full time

    **Job Details**: Reference Number HR-40-01 Location 3 Duncrue Place, Belfast, BT3 6BR Contract Type Full-Time Permanent Closing Date 06/07/2023 **HR and Recruitment Co-Ordinator**: **Purpose** This position will support the delivery of a comprehensive and professional HR service, working closely with the business across a large, multi-site...

  • Youth and Community Work Co-ordinator

    6 days ago

    Belfast, United Kingdom communityni.org - Jobboard Full time

    To support, connect, establish & further develop current collaborative working across the youth work sector in Inner East Belfast. Lead on current collaborative initiatives working in partnership with Community, Voluntary & Statutory sector. Co-ordinate the development of East Belfast Youth Practitioners’ Forum through monthly meetings, themed...

  • Engagement and Impact Co-ordinator

    4 weeks ago

    Belfast, United Kingdom MPA Recruitment Full time

    **Job Role**:Engagement and Impact Co-Ordinator MPA are currently recruiting for a full-Time Engagement and Impact Co-Ordinator in Belfast. The post holder will be a key link between the practice and policy impact functions of PCC. They will operate across the four pillars of PCC Engage, PCC Connect, PCC Support and PCC Impact. The post holder will be...

  • Meeting & Events Co-ordinator

    4 weeks ago

    Belfast, United Kingdom Clayton Hotel Belfast Full time

    **Meeting & Events Co-Ordinator - Clayton Hotel Belfast** **We have an exciting opportunity for an experienced Meeting & Events Co-Ordinator in the Clayton Hotel Belfast** **Objective of the Role** Reporting to the HOD, the Meeting & Events Co-Ordinator is an individual who makes sure that a huge part of this department is kept functioning at all...

  • Family Services Co-ordinator

    4 weeks ago

    Belfast, United Kingdom Bryson Charitable Group Full time

    Role: Family Services Co-Ordinator What you need to know: - Location: Belfast city centre - Contracted hours: 28 hours per week - End of June initially due to future planning and funding position may be extended - Salary: £17.50ph - Working hours: Flexible with option on 1 day working from home **Benefits**: - 20 Annual days (pro-rata) (increasing to 27...

  • Inner East Youth Work Co-Ordinator

    6 days ago

    Belfast, United Kingdom communityni.org - Jobboard Full time

    To support, connect, establish & further develop current collaborative working across the youth work sector in Inner East Belfast. Lead on current collaborative initiatives working in partnership with Community, Voluntary & Statutory sector. Role Co-ordinate the development of East Belfast Youth Practitioners’ Forum through monthly meetings, themed...

  • Information Compliance Co-ordinator

    4 weeks ago

    Belfast, United Kingdom Queen's University Belfast Full time

    **Job details**: **Job reference** 23/110946 **Date posted** 15/05/2023 **Application closing date** 26/05/2023 **Salary** £27,396 - £32,411 per annum **Job category/type** Clerical **Attachments** - Blank**Information Compliance Co-ordinator (Maternity Cover)**: **Job description** - The Information Compliance Unit (University Secretary’s...

  • Global Mobility Advisor

    4 weeks ago

    Belfast, United Kingdom TP ICAP Full time

    Role Overview We are looking for a Global Mobility Advisor to join our Global Mobility CoE function within the Reward team at TP ICAP. This role is to provide operational support to our Global Mobility Lead (based in London) and global assignment services to TP ICAP Group employees. You will be a single point of relocation co-ordination, ensuring that...

  • Health and Safety Co-ordinator

    7 days ago

    Belfast, United Kingdom Portview Full time

    We create extraordinary spaces, experiences and finishes that transform great ideas into exceptional realities. It is this passion for perfection that drives us to deliver fit-out projects of the highest standard for some of the world’s most prestigious brands. With 50 years of fit-out experience, we have the people, the expertise, and the relationships...

  • Technical Services Co-ordinator

    7 days ago

    Belfast, United Kingdom University of Ulster Full time

    Technical Services Co-Ordinator (Student TV Station)**Role**: Technical Services Coordinator (Student TV Station)**Faculty**: Arts, Humanities and Social Sciences**Grade**: 6 (£31, 414 - £37,119)**Responsible to**: Director - Ulster Screen Academy**Campus**: Belfast**(Fixed Term, 2 years / Full-Time)** **Job Purpose**: - Ulster University's Screen...

  • Recruitment Co-ordinator

    4 weeks ago

    Belfast, United Kingdom Ashton Recruitment Full time

    **Recruitment Co-ordinator** Belfast City Centre **Main duties and responsibilities** - Place adverts on Job boards, websites and social media sites - Conduct initial telephone screening and arrange interviews - Liaise with clients to ensure you have all the information needed to recruit successfully - Process all pre-employment checks and ensure the...

  • Payroll Co-ordinator

    6 days ago

    Belfast, United Kingdom Bryson Charitable Group Full time

    Role: Payroll Co-ordinator The payroll function is processed by a third-party payroll provider who process payroll on behalf of the Bryson Charitable group, the job holder will be required to manage the outsourced contract of 1000+ weekly and monthly staff. The job holder will be required to have up-to-date knowledge of payroll legislation and to be able to...