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Tour Assistant

4 weeks ago

Blackpool, United Kingdom NST Travel Group Full time

**About us**

NST Travel Group provides a market leading domestic and international school trip booking service to Schools and Academies across the UK and Ireland.

**The Role**:
As Tour Assistant, you will support the Operations team in the successful delivery and profitable planning of all elements of the customer experience by providing exceptional, dependable, and flexible assistance.

You will assist the Tour Co-ordinators with new booking administration, supplier requests, credit control and the creation of final itineraries.

**Part time opportunity**

The role is 30 hours per week, Monday - Friday.

**A typical day....**
- Liaising with the Tour Co-Ordinators, Customers, and Suppliers to ensure we have all of the necessary details within the operational timeframes
- Develop and maintain basic knowledge of key visits and optional extras for each destination to add value and margin wherever possible
- Identify discrepancies on documentation between suppliers and support departments to ensure a smooth and successful delivery to our customers, by having excellent attention to detail
- Using your communication to maximise retention opportunities through excellent customer service and product delivery
- Supporting the Tour Co-Ordinators in finding solutions to manage pre travel and “on tour” disruption effectively
- Build positive working relationships with external suppliers

This is an exciting opportunity for anyone looking to utilise their customer service and co-ordination/administration skills in a supportive and professional team whilst providing young people with amazing opportunities to enhance their learning and provide lifelong memories.

**You should also have the following skills/experience**
- Minimum 12 months experience in business administration or equivalent
- Demonstrable experience of meeting and exceeding targets and working to deadlines
- Passionate about delivering a professional service with the flexibility to support customer needs
- Problem solving ability and a “Can Do” attitude
- Effective time management skills with the ability to work under pressure and deliver results within deadlines
- Ability to manage and prioritise workloads autonomously (multiple tasks)
- Strong influencing and team working skills
- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Strong accuracy and attention to detail

**What we offer....**
- **Office hours**: - our office hours are normally Monday to Friday between 8am and 5.30pm
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Ongoing Professional Development - **a structured, tailored development programme to maximise their potential, and access to an Education Sponsorship programme, Virtual Learning Environment (E-Learning) and other Group learning and development opportunities

**Great Core benefits including.**
- Company Pension Scheme and 4 x Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays, **and** the opportunity to purchase additional holidays if you need to
- An extra paid day off each year to celebrate your Birthday
- Free on-site parking and refreshments at our Support Centres
- Regular team and company social events
- Staff discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Enhanced Family Friendly policies.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £16,380.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lancashire, FY4 5LW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location

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