Tour Services Assistant

3 weeks ago

Blackpool, United Kingdom NST Travel Group Full time

**Tour Services Assistant**
- _**Location**:_ _Discovery House, Blackpool, Lancashire._
- _**Salary**:_ _£21,255 starting salary_
- _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch

NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all across the globe

We are currently looking for Tour Services Assistant to join our team

**THE ROLE**

As Tour Services Assistant, you will provide administrative support to the Tours Division by ensuring the accurate and efficient processing of travel related documentation to support the effective management of customer bookings and post travel requirements You will also ensure exceptional reliable customer service to clients through creating accurate and clear documentation, from booking through to post travel. Working effectively as part of a Tour Support team to ensure all tour documentation is in order for the customer

Reporting to our Ground Transport Team Leader, your responsibilities will include but not limited to:

- Processing Transport related invoices
- Requesting quotes and services - accurately sharing information.
- Daily liaison with transport suppliers to confirm group bookings
- Names/APIS information added to airline websites and producing Boarding Passes
- Supporting our Accommodation function with admin tasks.
- Supporting the wider business where necessary.
- Checking and producing client documents prior to travel.

**IS THIS YOU?**
- To be considered for the role, the following skills and experience are essential:

- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Minimum 6 -12 months in a similar admin-based role
- Excellent verbal and written communication skills
- Strong accuracy and attention to detail
- Strong organisational skills with the ability to manage multiple tasks concurrently
- Passionate about customer service - strong willingness to deliver excellent customer service and flexibility to meet client requirements

**What We Offer..**
- A generous benefits package including birthday leave, pension with life assurance.
- A huge range of employee rewards, discounts and perks for hundreds of retailers as part of our rewards gateway scheme, and free/discounted PGL holidays.
- Health and wellbeing support through our Employee Assistance Programme, mobile app, health cashback plan and financial wellbeing platform.
- Enhanced Family friendly policies
- 20 days holiday rising to 25 days holiday after 1 years’ service plus bank holidays Further annual leave increases with length of service and purchase if you need it
- Office Closure over Christmas and No weekend working
- Interviews will take place after 8th January 2024. _

**Job Types**: Full-time, Permanent

**Salary**: From £21,255.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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