Tour Assistant

7 months ago

Blackpool, United Kingdom NST Travel Group Full time

_Hours of work: 37.5 hours per week - Monday to Friday _

**About us**

NST Travel Group provides a market leading domestic and international school trip booking service to Schools and Academies across the UK and Ireland.

**The Role**:
As Tour Assistant, you will support the Operations team in the successful delivery and profitable planning of all elements of the customer experience by providing exceptional, dependable, and flexible assistance.

You will assist the Tour Co-ordinators with new booking administration, supplier requests, credit control and the creation of final itineraries.

**A typical day....**
- Liaising with the Tour Co-Ordinators, Customers, and Suppliers to ensure we have all of the necessary details within the operational timeframes
- Develop and maintain basic knowledge of key visits and optional extras for each destination to add value and margin wherever possible
- Identify discrepancies on documentation between suppliers and support departments to ensure a smooth and successful delivery to our customers, by having excellent attention to detail
- Using your communication to maximise retention opportunities through excellent customer service and product delivery
- Supporting the Tour Co-Ordinators in finding solutions to manage pre travel and “on tour” disruption effectively
- Build positive working relationships with external suppliers

This is an exciting opportunity for anyone looking to utilise their customer service and co-ordination/administration skills in a supportive and professional team whilst providing young people with amazing opportunities to enhance their learning and provide lifelong memories.

**You should also have the following skills/experience**
- Minimum 12 months experience in business administration or equivalent
- Demonstrable experience of meeting and exceeding targets and working to deadlines
- Passionate about delivering a professional service with the flexibility to support customer needs
- Problem solving ability and a “Can Do” attitude
- Effective time management skills with the ability to work under pressure and deliver results within deadlines
- Ability to manage and prioritise workloads autonomously (multiple tasks)
- Strong influencing and team working skills
- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Strong accuracy and attention to detail

**What we offer....**
- **Office hours**: - our office hours are normally Monday to Friday between 8am and 5.30pm
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Ongoing Professional Development - **a structured, tailored development programme to maximise their potential, and access to an Education Sponsorship programme, Virtual Learning Environment (E-Learning) and other Group learning and development opportunities

**Great Core benefits including.**
- Company Pension Scheme and 4 x Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays, **and** the opportunity to purchase additional holidays if you need to
- An extra paid day off each year to celebrate your Birthday
- Free on-site parking and refreshments at our Support Centres
- Regular team and company social events
- Staff discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Enhanced Family Friendly policies.

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lancashire, FY4 5LW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

  • Tour Assistant

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    _**Location**:_Discovery House, Blackpool, Lancashire._ - _**Salary**:_£21,498.75 per annum_ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch_ **About us** NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all...

  • Tour Services Assistant

    6 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **Tour Services Assistant** - _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Salary**:_ _£21,255 starting salary_ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on...

  • Touring Warden

    1 week ago

    Blackpool, United Kingdom Haven Full time

    Do you want a career working for The Times 6th Best Big Company in the UK? Haven are currently recruiting for a Touring Warden to join our team. **As a Touring Warden, I am responsible for**: - Ensure all holiday makers are given a warm welcome, and a first-class service allowing a true ‘escape from urban living’ experience - Create and support a...

  • Tours & Travel Consultant

    7 months ago

    Blackpool, United Kingdom Clarify Consultancy Ltd Full time

    **Tours & Travel Consultant** Are you passionate about hospitality and hotels? our client is recruiting a dedicated Travel Consultant to join our team. As a Tours &Travel Consultant, you will assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. **Duties**: - Provide excellent customer service by...

  • Tour Services Administrator

    2 weeks ago

    Blackpool, United Kingdom NST Travel Group Full time

    **About us** NST is part of the PGL Group, the UK market leader in educational tours and children’s activity holidays. Our Mission is to provide exceptional educational travel opportunities that enrich the lives of young people. **What’s on offer**: Our Travel and Transport Services teams work closely with our suppliers to ensure our customers have the...

  • Tour Coordinator

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **Tour Coordinator** - _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group, part of the PGL Beyond group of companies, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all across the...

  • Travel & Tours Consultant

    7 months ago

    Blackpool, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Travel and Tours Consultant to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. If you have a passion for travel and would enjoy helping others create memorable experiences, we would...

  • Tour Coordinator's

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **Tour Coordinator** - _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Salary**:_ _£23,675 (plus individual bonus scheme) with annual salary reviews based on your development_ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable...

  • Tour Coordinator

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **Tour Coordinator** - _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Salary**:_ _£23,675 (plus individual bonus scheme) with annual salary reviews based on your development_ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable...

  • Tour Services Administrator

    2 weeks ago

    Blackpool, United Kingdom NST Travel Group Full time

    **About us** NST is part of the PGL Group, the UK market leader in educational tours and children’s activity holidays. Our Mission is to provide exceptional educational travel opportunities that enrich the lives of young people. **What’s on offer**: Our Travel and Transport Services teams work closely with our suppliers to ensure our customers have the...

  • Tour Sales Consultant: School Trips

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    _**Location**:_ _Discovery House, Blackpool, Lancashire. _ - **Salary**:_ _£23,439 - OTE up £27,000 uncapped commission _ - **Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch European Study Tours, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching...

  • Travel Account Executive

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **StudyLink Account Executive** - _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Salary**:_ _£21,498.75 - OTE up £25,000 - uncapped commission_ - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group & StudyLink Tours, part of the PGL GROUP, are specialists in delivering unforgettable educational trips...

  • Hospitality Assistant

    4 weeks ago

    Blackpool, Blackpool, United Kingdom Daish's Holidays Full time

    About the RoleWe are seeking a skilled Hospitality Assistant to join our team at Daish's Holidays. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing excellent customer service and ensuring the highest standards of quality.The successful candidate will have a strong attention to detail, excellent...

  • Digital Marketing Professional

    3 weeks ago

    Blackpool, Blackpool, United Kingdom CV-Library Full time

    Company Overview: CV-Library's client is a renowned consultancy with an award-winning team based in Ormskirk. The company specializes in delivering exceptional travel experiences, offering a diverse range of tours that cater to various interests.About the Role:This fixed-term contract requires an energetic Marketing Executive to support the marketing...

  • Hotel Reservations Agent

    7 months ago

    Blackpool, United Kingdom Clarify Consultancy Ltd Full time

    Our client, an international travel company, is currently recruiting a dedicated Hotel Reservations Agent to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. - Arrange bookings for clients depending on their unique needs and available funds. - Determine if lodging or transportation will be...

  • Customer Service Assistant

    7 months ago

    Blackpool, United Kingdom SEA LIFE Full time

    Roles & Responsibilities: We’re currently on the lookout for Customer Service Assistants, who are looking for a seasonal job that’s full of FUN! A job with Merlin Entertainments in Blackpool isn’t like a job anywhere else. From dizzy heights at the Blackpool Tower Eye to Dungeon frights, from the famous Ballroom and Circus to the jaw-some depths of...

  • Sales Team Leader

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    _**Location**:_ _Discovery House, Blackpool, Lancashire._ - _**Salary**:_ _£25,750 - _OTE approx. £30,000 per annum. - _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching...

  • Accommodation Consultant

    7 months ago

    Blackpool, United Kingdom NST Travel Group Full time

    **Accommodation Consultant - French Speaker** - **Location**:_ _Discovery House, Blackpool, Lancashire. _ - **Salary**:_Starting salary: £22,500 _ - **Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch - **Contract**:_Maternity Cover: 6-12 months NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable...

  • Executive Chef

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Daish's Holidays Full time

    Work with Daish's Holidays, a leading family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches.Salary and BenefitsWe offer a competitive hourly rate of £13.00 after a 3-month probation period, plus a one-off payment of £50 upon completion of basic training and a referral bonus of up to £100.In addition to our...

  • Residential House Staff

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Daish's Holidays Full time

    Are you looking for a challenging yet rewarding role that combines housekeeping duties with opportunities for career growth? Look no further than Daish's Holidays, where we're recruiting an Evening Accommodation Assistant to join our dynamic team.As an Evening Housekeeping Attendant, you'll be responsible for ensuring the high standards of cleanliness and...