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Hotel Reservations Agent
3 weeks ago
Our client, an international travel company, is currently recruiting a dedicated Hotel Reservations Agent to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience.
- Arrange bookings for clients depending on their unique needs and available funds.
- Determine if lodging or transportation will be available during the clients’ preferred travel dates.
- Assist in the creation of trip plans by recommending nearby tourist destinations.
- Process payments and communicate consumer confirmation information.
- Resolve any problems that could emerge with reservations or bookings.
- Promote and sell reservation services.
- Address any inquiries that clients could have regarding the reservation procedure.
- Upsell consumers by advising them about extra services or special packages, such as tour tickets, travel insurance, or better seats or lodgings.
- Assist clients who might want to change or cancel a reservation.
- Confirm the accessibility of lodging or transport on a traveller’s preferred departure dates.
- Reserve and pay for hotel rooms, ship cabins, transit tickets, and other travel-related goods.
- Help consumers select from a range of available travel alternatives.
- Sell supplemental travel goods like tour tickets, travel insurance, or deluxe lodgings.
- Assist clients who have already purchased a trip by confirming, altering, or cancelling reservations.
- Plan and respond to inquiries about issues like hotel regulations or airline timetables.
- Resolve customer service concerns and, if required, make new bookings
In return you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression.
If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear from you.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Work Location: In person
Reference ID: 231124-I003-KA
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