Travel Account Executive
7 months ago
**StudyLink Account Executive**
- _**Location**:_ _Discovery House, Blackpool, Lancashire._
- _**Salary**:_ _£21,498.75 - OTE up £25,000 - uncapped commission_
- _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch
NST Travel Group & StudyLink Tours, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all across the globe
We are currently looking for an Account Executive to join our team.
**THE ROLE**
This role is an exciting opportunity for anyone who is passionate about customer service as well as sales, has a ‘can do’ attitude and has the ability to deliver exceptional results when working under pressure. In this role you would be responsible for the successful and profitable organisation of all elements of the client’s tours throughout the booking process
- start to finish.
Reporting to our StudyLink Team Leader, your responsibilities will include but not limited to:
- To establish and build long term relationships with clients through the effective handling and organisation of tailor-made worldwide tours in line with the StudyLink brand
- To provide exceptional reliable customer service to clients from enquiry through to post travel, and to engage in, ensuring the successful resolution of any client related travel issues
- To liaise effectively with Commercial, Support departments, external contacts to ensure each element of the customer experience (itinerary, transport, accommodation, visits, etc) is delivered effectively
- Achieve growth in enquiries, bookings, revenue and profit, through the management of an assigned accounts, through the development of existing customers
- Ensure the effective retention of clients by working closely with the account managers
- Maintain tour profit margins through effective negotiation and communication with clients
- Generate accurate ad hoc pricing and tailor-made quotes to meet client needs
**IS THIS YOU?**
To be considered for the role, the following skills and experience are essential:
- Experience of providing exceptional customer service by telephone and in writing
- Strong willingness to deliver excellent customer service and flexibility for meeting client requirements
- Problem solving ability and a ‘can do’ attitude
- Ability to work under pressure with proven experience of delivering results
- Ability to effectively manage and prioritise workloads autonomously
- Strong organisational skills with the ability to manage multiple tasks concurrently
- Strong influencing and team working skills, able to build and maintain trusting relationships with both clients and colleagues
- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Strong accuracy and attention to detail
- Grade C or above in GCSE English and Maths or equivalent qualification / experience
**What We Offer..**
- A generous benefits package including birthday leave and pension scheme.
- A huge range of employee rewards, discounts and perks for hundreds of retailers as part of our rewards gateway scheme, and free/discounted PGL holidays.
- Health and wellbeing support through our Employee Assistance Programme, mobile app, health cashback plan and financial wellbeing platform.
- 20 days holiday rising to 25 days holiday after 1 years’ service plus bank holidays
- Office Closure over Christmas and No weekend working
- Flexible working opportunities, Opportunity to work from home after training period.
**Job Types**: Full-time, Permanent
**Salary**: From £21,498.75 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
- Client Relationship Management: 1 year (preferred)
Work Location: Hybrid remote in Blackpool, FY4 5LW
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