Account Executive

7 days ago

Blackpool, United Kingdom NST Travel Group Full time

We are looking Group Travel Coordinator's (Account Executives) to join our team at StudyLink Tours - the Student Group Travel Experts, part of the market leading PGL Group

**The Role**:
StudyLink Tours provides student group travel booking services to Universities and Further Education Colleges. As a StudyLink Account Executive you will be the dedicated travel planner for Universities and Colleges within your customer account portfolio.

You will provide your Lecturers/ College Education Leaders with expert advice and customer service to help them select, plan and deliver travel experiences that enrich their students further/higher education experience, turning their travel dreams into a travel realities by sourcing the best transport, accommodation and visit options needed for a successful student group tour.

**A Typical Day**

A typical day normally includes;
- Building a solid understanding of your Clients’ Group travel requirements, steering them towards the most suitable options for their group tour
- Liaising with internal and external suppliers to source the right accommodation and transport options based on budget/preferred dates
- Generating quotes, planning itineraries, booking tickets, and advising on other travel services such as Visas, currency, and excursions
- Proactively contacting existing customers from Universities and Colleges to generate new group travel bookings or obtain repeat bookings

This is an exciting opportunity for someone wanting to utilise their sales and customer service skills in a growing business working within a super friendly team of travel professionals.

**You should also have the following skills/experience**
- 1 - 2 years Telephone based Customer Services / Sales experience
- Strong organisational skills, being able to effectively manage a portfolio of clients at different stages of the booking process
- Strong influencing and negotiating skills
- Ability to quickly identify and resolve issues
- Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
- Accuracy and attention to detail
- Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
- Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience

**What we offer....**
- **Inclusive Team Culture - **We offer all colleagues regular opportunities to give us feedback through surveys, listening groups, or other initiatives, to make sure you can always make a difference through sharing your ideas, suggestions and views.
- **Flexible Work Location:

- ** After a minimum training period, you may have the option to work fully from our Support Centre near J4 M55 or hybrid with some days in the office and some days at home
- **Office hours**:

- our office hours are normally Monday to Friday between 9am and 5.30pm with some on call (out of hours) duties on a rota basisso limited weekend or evening work, or Bank Holiday working
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Competitive starting salary** of **£21,255 **per annum (OTE £25K+ per annum) with annual salary reviews based on your development
- **Ongoing Professional Development - **Tailored development programme to maximise your potential, and all colleagues have access to an Education Sponsorship programme, our Virtual Learning Environment (E-Learning) and other Group learning and development opportunities
- **Opportunities to Travel**:

- Familiarisation Trips to develop your destination knowledge

**Great Core benefits including;**
- Company Pension Scheme and 4 x Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays, **and** the opportunity to purchase additional holidays if you need to
- An extra paid day off each year to celebrate your Birthday
- Free on-site parking and refreshments at our Support Centres
- Regular Team and Company social events
- Staff Discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Enhanced Family friendly policies

**Not quite got the experience we are looking for?**

**Job Types**: Full-time, Permanent

**Salary**: From £21,255.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Blackpool, FY4 5LW: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Blackpool, FY4 5LW

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