Tour Assistant

4 months ago


Blackpool, United Kingdom NST Travel Group Full time

_**Location**:_Discovery House, Blackpool, Lancashire._
- _**Salary**:_£21,498.75 per annum_
- _**Hours of work**:_37.5 hours per week - Monday - Friday - one hour lunch_

**About us**

NST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all across the globe

We are currently looking for a Tour Assistant to join our team

**The Role**

As Tour Assistant, you will support the Operations team in the successful delivery and profitable planning of all elements of the customer experience by providing exceptional, dependable, and flexible assistance.

You will assist the Tour Co-ordinators with new booking administration, supplier requests, credit control and the creation of final itineraries.

**A typical day....**
- Liaising with the Tour Co-Ordinators, Customers, and Suppliers to ensure we have all of the necessary details within the operational timeframes
- Develop and maintain basic knowledge of key visits and optional extras for each destination to add value and margin wherever possible
- Identify discrepancies on documentation between suppliers and support departments to ensure a smooth and successful delivery to our customers, by having excellent attention to detail
- Using your communication to maximise retention opportunities through excellent customer service and product delivery
- Supporting the Tour Co-Ordinators in finding solutions to manage pre travel and “on tour” disruption effectively
- Build positive working relationships with external suppliers

This is an exciting opportunity for anyone looking to utilise their customer service and co-ordination/administration skills in a supportive and professional team whilst providing young people with amazing opportunities to enhance their learning and provide lifelong memories.

**You should also have the following skills/experience**
- Minimum 12 months experience in business administration or equivalent
- Demonstrable experience of meeting and exceeding targets and working to deadlines
- Passionate about delivering a professional service with the flexibility to support customer needs
- Problem solving ability and a “Can Do” attitude
- Effective time management skills with the ability to work under pressure and deliver results within deadlines
- Ability to manage and prioritise workloads autonomously (multiple tasks)
- Strong influencing and team working skills
- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Strong accuracy and attention to detail

**What We Offer**
- A generous benefits package including birthday leave, pension with life assurance.
- A huge range of employee rewards, discounts and perks for hundreds of retailers as part of our rewards gateway scheme, and free/discounted PGL holidays.
- Health and wellbeing support through our Employee Assistance Programme, mobile app, health cashback plan and financial wellbeing platform.
- Enhanced Family friendly policies
- 20 days holiday rising to 25 days holiday after 1 years’ service plus bank holidays Further annual leave increases with length of service and purchase if you need it
- Office Closure over Christmas and No weekend working
- Flexible working (where available)

**Job Types**: Full-time, Permanent

**Salary**: £21,498.75 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lancashire, FY4 5LW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person


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