Complaints Administrator
3 weeks ago
JOB TITLE: Complaints Administrator - Immediate Start
LOCATION: Brighton - Office Position Initially
HOURS: Full Time
PAY RATE: £14 P/H
DURATION: Ongoing
**Duties to include**:
- Managing the complaints inbox and ensuring a high standard of timely correspondence with complainants, colleagues and general staff.
- Ensuring that complaint caseworkers are notified promptly of any developments in the cases they are addressing
- Assembling complaint templates to assist complaint investigators
- Maintaining complaints log
- Taking responsibility for filing of complaints and the related documentation
**Experience required**:
- Excellent interpersonal and communication skills
- Experience in administration
- The ability to communicate in a sympathetic manner
- Able to respond to sometimes short notice requests for action
- Confident working within a team
- Experienced using Office 365 systems and MS Teams
- Strong attention to detail and ability to multitask, be flexible, and prepared to turn their hand to anything.
- 'Can do' attitude and good at prioritising workloads
- Readily takes responsibility and uses initiative
**NEXT STEPS**:
Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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