Resident Night Ambassador
2 weeks ago
Resident Night Ambassador**
Moda, Hove Central, is looking for a Resident Night Ambassador who will be responsible for delivering first class customer service and resident engagement.
Consistently deliver the Moda service standard to residents and all visitors to the building
• Provide informed and accurate information to resident’s either face to face or via the telephone
• Promote resident events and engagement strategies e.g.surveys
• Communicate in line with brand values
• Following and utilising the complaints procedure
• Residents move out - re/de programming of fobs, collection of post box key etc.
• Fire Marshall or evacuation management support
• Signing suppliers/contractors/third party visitors in and out of front of house
• Ensuring the security of the building at all times
• Report any maintenance issues identified in the building/apartments/common parts
• Good knowledge of local attractions and destinations (further training on this will also be provided)
• Ad hoc administrative tasks
• CCTV monitoring
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