Service and Sales Team Leader
7 months ago
Deliver team KPI targets on calls, chats and tickets volumes whilst assisting the Village teams in meeting and exceeding occupancy, revenue and debt targets for core, academic, group and short stays.
Maximizing lead conversion of new, acquisition customers and increasing student and client retention.
Maximising payment collection and revenue protection by ensuring payment methods are captured and maintained, payment plans are aligned to SFE dates and reminders, including SMS are issued in a timely manner. To sell the CLV resident experience, promote the accommodation and assist with the implementation of sales, debt and retention initiatives.
Support business performance by ensuring all sales are compliant with relevant CLV policies and procedures, chasing missing information as required.
Processing bookings and payments for all booking types including academic, short stays and groups
Effectively resolving service and account queries whilst delivering exceptional customer service.
Support business performance by ensuring all sales and transactions are compliant with relevant CLV policies and procedures, chasing missing information as required.
To be the key point of escalation, effectively resolving service and account queries to full resolution whilst delivering exceptional customer service.
Support the Head of Sales with reporting performance, identify trends and areas of improvement
**Job Types**: Full-time, Permanent
**Salary**: £26,250.00 per year
**Benefits**:
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay
Work Location: In person
Reference ID: 020823/S&S/MSO
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