Service Charge Officer
3 weeks ago
We are seeking a Service Charge Officer to join our friendly and hardworking team.
The Service Charge Calculations Team (led by the Service Charge Calculations Manager) calculate and invoice annual service charges (including building insurance and ground rent), shared ownership rent and other leasehold recharges across a residential and commercial portfolio.
The post holder will assist with calculation of service charges, service charge related case work and customer service.
The Service Charge Calculation Team calculates and invoices all annual service charges in Islington. The team consists of two Service Charge Officers and two Data Analysts managed by the Service Charge Calculation Manager.
The team currently spend 1 or 2 days per week working in the office in 222 Upper St and the rest of the week working from home. The team is experienced, friendly and focused on ensuring service charges are calculated and apportioned as accurately as possible and our leaseholders are given an excellent service.
**Closing date**: Sunday 26th November 2023 at 23:59
**Interviews**: week commencing Monday 11th December 2023
Calculations and invoicing
Calculate, invoice and certify service charges and all other charges due under leases/transfer documents. Maximise income by ensuring that charges are levied in accordance with contractual and statutory requirements and by scrutinising Housing Revenue Account expenditure to identify all rechargeable costs.
Be responsible for data collection, inputting and validation processes, assessing the chargeability of works and services, coding expenditure to blocks and estates, and resolving any charge omissions, errors or anomalies.
Work collaboratively with service areas, TMOs and co-ops etc (providing training and support as appropriate) to ensure they supply accurate and timely details of services provided, expenditure and supporting documentation.
Provide service charge breakdowns that are sufficiently detailed, well presented and easily accessible to staff and customers. Also facilitate s22 Landlord and Tenant Act 1985 requests for leaseholders to inspect the accounts, receipts and other supporting documents which relate to their service charges.
Issue section 20B notices as required within statutory time limits.
Answer customer queries and investigate disputes concerning service charge calculation, liaising with service areas and carrying out site visits as necessary.
Consultation (this post is not part of this team at present)
Undertake section 20 consultation for both major works and qualifying long term agreements, ensuring that council procedures are followed and statutory requirements are met, including calculating estimated charges and responding to leaseholders’ formal s20 observations.
Undertake additional, non-statutory consultation including attending leaseholder meetings.
General
Develop and maintain knowledge of the legislation and best practice in relation to residential leasehold management.
Maintain accurate service charge accounts on the council’s housing management system including creating and closing accounts, maintaining admin units and service usages (for the coding of service charges), processing charge adjustments and managing suspense
accounts.
Maintain records of invoicing activity and s20 consultation, including digital archive files and databases.
Provide service charge estimates for Right to Buy and new build sales; full and final settlement figures for buy backs and freehold enfranchisement cases; and information on planned/uninvoiced major works for inclusion in sell-on packs.
Assist in the preparation of County Court and Tribunal cases, and give evidence/witness statements if required.
Attend residents’ meetings/events and site visits relating to service charges.
Optimise service delivery by being highly flexible, including working within matrix management arrangements, covering for absent colleagues and undertaking other duties as required.
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