Service Charge Officer

4 weeks ago

London, United Kingdom Elevate Projects Ltd Full time
Elevate are working in partnership with a valued client to appoint a Service Charge Officer.
The candidates core responsibilities will consist of:
* Dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders.
* Work with your managers to answer escalated customer complaints
* Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
* Participate and contribute to projects relating service charges
* Liaise with key stakeholders to ensure accuracy of service charges
* Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
* Ensure all enquiries from residents are acknowledged
* When necessary attend face to face meetings with residents to resolve disputes
* Support the rent team with any service charge queries, including those from local authorities
* Ability to adapt and manage change in a challenging environment.
* Ensure compliance with the organisation’s Equality, Diversity and Inclusion policy and relevant legislation.
* Ensure compliance with and promotion of the organisation’s Health & Safety policy and legislation.
Candidate should have:
* Good technical understanding of service charges as well as being competent with Excel.
* Experience in social housing or private sector managing agent.
* Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
* Excellent communication skills when dealing with customer enquiries, both written and verbally
* Good numeracy skills
* Excellent communication skills, able to adapt approaches and techniques dependent on the audience.
* Proven excel skills, handling, manipulating and checking large volumes of data

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