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Service Charge Officer
4 months ago
Service Charge Officer
Islington, London
Full Time - Hybrid
Temporary
Requirements
- Strong previous experience in an administrative role
- Previous experience within a Housing Association is desirable
- Able to plan and prioritise high volume workloads
- Able to work under pressure and to tight deadlines
- Strong attention to detail, self-motivated
- Excellent IT skills, including using Excel, Access, Powerpoint, and Word
- Excellent communication skills both verbal and written
Role Expectations
- Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
- Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
- Producing clear, understandable breakdowns and summaries of service charges for customers
- Proactively contact customers promoting the team as a key point of contact for any service charge concerns
- Calculate and produce accurate actual and estimated service charges statements
- Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
- Investigate queries, ensuring invoices and costs have been correctly allocated
- Liaise with key internal and external partners
- Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)