Service Charge Officer

4 weeks ago


London, United Kingdom Service Care Solutions Full time

Service Charge Officer
Full Time - Hybrid
Temporary

We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.
Previous experience within a Housing Association is desirable
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)



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