Service Charge Officer

4 weeks ago

London, United Kingdom TRI Consulting Full time

A housing association is currently looking for a Service Charge Officer on a temporary basis for about 2 months

Key responsibilities

Provide robust support for all aspects of the annual service charge budget setting process for Leasehold Services as required

Provide support with regards to any required consultation with residents and stakeholders. This may include data, administration and compliance support

Take responsibility for gathering required information from the department in respect of annual service charge auditing process for Leasehold Services. Ensure presentation of data and information in an appropriate and meaningful way

Support the introduction of the Ensemble service charge system as required

Actively gather requirements across the department to develop processes for Leasehold Services to set accurate service charges for new build estates

Provide data and administrative support as required by the Leasehold Managers, Performance Mangers and Policy and Projects Manager in respect of the section 20 consultation process.

Keep abreast of appropriate legislation and regulation affecting service charge billing processes

Provide administrative and data support for the annual rent setting process for Leasehold Services including any required consultation

Assist with the formulation of the rent policy for board approval and for the purpose of annual budgeting including ongoing business forecasting

Support with identifying, investigating and rectifying any data issues identified across the department in respect of categories such as rent and equity owned Work with the wider Business

Act as a point of contact for rent-setting queries across the department

Provide data and administrative assistance in respect of the ground rent process in accordance with policy and legislation

Provide and present performance data and commentary as required at liaison meetings with external and internal parties

Assist the Leasehold Managers, Team Coordinators and Performance Manager with identifying and implementing means of improving KPI performance and work with Leasehold Services to embed

Undertake research and projects on behalf of individual teams or across the department as required working with other stakeholders as required

Provide the necessary support and oversight to ensure the home ownership team meet all compliance requirements of the Data Protection Act. This includes overseeing the process for data requests and liaising with the Company Secretary, the Group’s InformationOfficer, as required

Lead on the use of benchmarking information across the organisation to help drive improved performance. Analyse, present and communicate the information meaningfully to managers to enable them to understand how we compare and where we can learn from others

Provide assistance with data analysis, scrutiny and reporting as required to meet business need

As required take the lead with presenting system issues or queries affecting individuals or across the department to the relevant person. Take ownership of providing administrative and coordination of the data and tasks required and overseeing to successfulresolution.

Provide scrutiny, investigate and put right any identified data issues across the business and put in place action plans to address.

Provide administrative and contract management support for estate services contracts across Leasehold Services including liaison with other relevant colleagues, gathering and presenting data and meeting directly with contractors.

Ensure relevant processes are in place to deal with contract issues and service complaints quickly and effectively

improvement within contracts. Provide clear messaging to the teams on options

Where required, present the department’s requirements across any business wide procurement projects. Develop and procure new contracts as necessary, following procedures and rules

Provide administrative and data support to ensure the compliance of contracts and procurement projects across the department

Take responsibility for updating and monitoring effective performance and contract management tools to support the successful delivery of department wide contracts

Provide support with regards to data gathering of information between contractors and other internal departments to present to the home ownership department for the purpose of service charge accounts or management accounts

Maintain financial records in line with financial processes including raising and managing Purchase Orders

Process invoices for authorisation and payment

Essential requirements

Must have a previous background and experience in service charges

Experience of carrying out data analysis and scrutiny

An awareness of the relevant leasehold and housing legislation, statutory and regulatory requirements around rent and service charge compliance

Experience and an understanding of scrutinising and driving improvements in performance areas

Able to demonstrate awareness of the introduction and maintenance of a performance reporting regime to maintain/improve service delivery

Must be immediately available or on short notice

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