Service Charge Officer

3 weeks ago


London, United Kingdom Elevate Projects Ltd Full time

Elevate are working in partnership with a valued client to appoint a Service Charge Officer.The candidates core responsibilities will consist of: * Dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. * Work with your managers to answer escalated customer complaints * Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy * Participate and contribute to projects relating service charges * Liaise with key stakeholders to ensure accuracy of service charges * Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner * Ensure all enquiries from residents are acknowledged * When necessary attend face to face meetings with residents to resolve disputes * Support the rent team with any service charge queries, including those from local authorities * Ability to adapt and manage change in a challenging environment. * Ensure compliance with the organisation’s Equality, Diversity and Inclusion policy and relevant legislation. * Ensure compliance with and promotion of the organisation’s Health & Safety policy and legislation.Candidate should have: * Good technical understanding of service charges as well as being competent with Excel. * Experience in social housing or private sector managing agent. * Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges. * Excellent communication skills when dealing with customer enquiries, both written and verbally * Good numeracy skills * Excellent communication skills, able to adapt approaches and techniques dependent on the audience. * Proven excel skills, handling, manipulating and checking large volumes of data



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