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Service Coordinator

2 months ago

Aberdeen, United Kingdom Enerquip Ltd Full time

**1. ROLE STATEMENT**

Responsible for carrying out the service coordination duties in line with customer requirements whilst adhering to Enerquip’s QHSE standards, responsibilities, policies and procedures.

**2. MAIN RESPONSIBLITIES**
- Carry out the service process in response to customer orders and enquiries to ensure timely and cost effective delivery of product.
- Preparation of shipping documentation and coordination of logístical milestones.
- Coordinating engineers travelling - Engineers with customers & preferred dates.
- Ensure cost effective flight and accommodation to make sure customer is getting good options.
- Ensure regular check on visa restrictions/ health precautions and vaccinations for destination.
- Accurate job costing for each service trip, ensuring all relevant paperwork if produced accurately to eliminate delays at invoicing.
- Prepare service quotations in response to queries by external customers.
- Act as focal point for customers.
- Creating and coordinating operating manuals and documentation packs.
- Registering and filing various certification documentation.
- Creating calibration certification from site work and issuing to customer in a timely manner.
- Develop skills and knowledge to provide cover for absent departmental colleagues as required.
- Efficiently communicate progress of orders with customers and management alike.
- Carry out other duties as directed by management.

**3. KNOWLEDGE, SKILLS, EXPERIENCE & REQUIREMENTS**
- Excellent administration skills with a high standard of accuracy, consistency and confidentiality.
- A sound knowledge of logístical process.
- Good organisational skills demonstrating an ability to use initiative, prioritise workload and work well under pressure to ensure deadlines and the needs of the business are met.
- Good numerical skills.
- Strong customer focus.
- Ability to work as part of a team.
- Computer literate with sound knowledge of MS Excel, Word, and Outlook programs.
- Excellent communication skills, verbal and written.

Pay: £32,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Service Coordinator

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