Quality Services Coordinator

5 months ago

Aberdeen, United Kingdom Stork Full time

**Job Description Quality Services Coordinator with Stork**:
Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The Quality Services Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.

**Tasks and Responsibilities as Quality Services Coordinator**:
**Quality Services**
- Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
- Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
- Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
- Proactive escalation to line manager and management team on operational or commercial issues.
- Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
- Responsible for utilising Pathway for all Coordination relating activities and accountable for input of timely and accurate data.
- Responsible for achieving internal and external stakeholder key performance indicators measurements.
- Implement client contractual terms and conditions on all assignments.
- Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
- Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
- Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
- Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.

**Financial & Commercial Requirements**
- Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
- Gain awareness of PO budget costs for each assignment including negotiating with Field Operatives to deliver set margin level.
- Utilising departmental pricing tool kit, to deliver assignment margin levels as set by the Quality Services Manager.
- When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
- Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a timely manner to support financial deliverables.
- Timely support from the administration team to assist with any commercial or financial queries impacting the Client and or Stork financially.
- Support in collation of competency related data: Demand Report, Top 10 Client Report and Paid v’s Charged Reports.

**Performance Requirements**
- Deliver consistent approach to Coordination, Administration and Competency related activities as per departmental procedures where attention to detail and accuracy are a primary focus.
- Provide support to all team members to meet daily tasks and targets.
- Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid-year and end of year reviews.
- Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
- Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
- Desire to achieve results in a metric driven environment.
- Provide support to team members and where required mentor & develop both individual and team performance.

**HSEQ**

At Stork, Safety is our first Core Value and we believe that safety is a team effort. Safer Together is employee owned. It is how we think, communicate and act at Stork. As a member of the Stork team, there are expectations of you within your role:

- Be aware of, and understand your HSEQ responsibilities relevant to your role, if unsure ask your Line Manager
- Work in partnership with HSEQ on any HSEQ matters
- Work in accordance with your departmental HSEQ Service Level Agreement
- Understand and adhere to the Safer Together behaviours

**JOB REQUIREMENTS**

At Stork, we attach great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.

**Specific Requirements for the Quality Services Coordinator**:
**Education & Experience**

**Education**

**Essential**:

- GCSE Standard Grades or equivalent

**Desirable**:

- HNC/HND and/or prior experience of

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