Quality Services Coordinator

7 months ago

Aberdeen, United Kingdom Stork Full time

**Job Description Quality Services Coordinator with Stork**:
Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.

In addition to being responsible for Coordination, a Quality Services Coordinator is also expected to handle the following tasks: administration, sourcing, commercial, business development, and account management/project management.

**Tasks and Responsibilities as Quality Services Coordinator**:
**Quality Services - Coordination**
- Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
- Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
- Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
- Proactive escalation to line manager and management team on operational or commercial issues.
- Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
- Responsible for utilising Pathway for all Coordination relating activities and accountable for input of timely and accurate data.
- Responsible for achieving internal and external stakeholder key performance indicators measurements.
- Implement client contractual terms and conditions on all assignments.
- Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
- Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
- Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
- Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.

**Quality Services - Administration**
- Responsible for completing all administrative tasks assigned by Manager.
- Adherence to processes and procedures with an adaptability and flexibility to adjustments made to these procedures that support the continual growth of the department.
- Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.
- Support team delivery of the Field Operatives “critical documentation requirements”.
- Ensure Client is set up and correct project details are in place
- Ensure PO is in place prior to any work commencing
- Manage holiday accruals / requests for all PAYE staff
- Book any travel in line with client / FO contract
- Ensure all trackers / calendars are update to ensure visibility of FOs movements

**Quality Services - Recruitment/Sourcing**
- Search for suitable resources in line with client job description and experience
- Creating adverts on Linkedin and CV Library as well as other recruitment job boards to try and attract suitably qualified personnel, including Quality Services mailbox in the adverts
- Working with key suppliers to obtain suitable resources that could not be found directly, ensuring that margins are acceptable
- Ensure onboarding is completed in a timely manner

**Quality Services Financial & Commercial Requirements**
- Review of Client contracts, must be knowledgeable on relevant clauses affecting delivery of service, rates and rate escalation opportunities
- Management of rates with Inspectors/FOs
- Ability to work out margins and profitability
- Creation of CTRs and seek their approval from Project Controls
- Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
- Gain awareness of PO budget costs for each assignment including negotiating with FOs to deliver set margin level agreed with Manager
- Management of POs ensuring that no work is completed without one, and alerting client when POs near completion which requires uplifting (as dictated in pathway i.e. 75% of PO spend reached)
- When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
- Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a timely manner to support financial deliverables.
- Timely support to assist with any commercial or financial queries impacting

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