Collections Customer Service Advisor

5 months ago


Bradford, United Kingdom Yorkshire Water Full time

Are you interested in joining us here at Loop as a Customer Service Advisor? in our Collections Department - You can earn up to £27,924 with our progression plan with a starting salary of £22,962, along with some excellent benefits

We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with great transport links and free parking)

On site you'll have access to free tea and coffee, bike storage, breakout rooms/pods, prayer room and canteen area.

**What you will do**

As a Collections Customer Service Advisor you will be responsible for answering the incoming telephone calls from customers across the Yorkshire region. The service we deliver to the customer has a strong focus on providing a professional, high quality of service. This is driven by targets with emphasis on dealing with customer enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It's a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT. You will use your skills in influencing and negotiation to agree realistic payment plans. Identify the best call resolution for both the customer and Yorkshire Water. Reviewing the customer collection process by manually monitoring accounts.

**See below just some of the great benefits we offer**
- Hybrid working environment (once you have passed your probation period)
- 25 days holiday plus bank holidays (plus extra wellbeing day to spend as you wish)
- 09:30 - 18:00 Monday to Friday and alternative Saturday's 9-3pm
- Fantastic progression plan where you can earn up to £26,112
- Superb 5-week training programme
- Access to Myoffers Portal - Discounts/vouchers for some of the top retailers
- Occupational Health team to look after your wellbeing and fully trained first aiders
- Annual company performance related bonus
- Pension scheme
- Rewards & Recognition scheme
- Free onsite parking and cyle to work scheme
- Loop Social Club with access to reduced priced tickets for events
- Regular events to recognise and celebrate our employee’s diverse cultures
- The option to volunteer in the community
- And because we care we have the ‘Heart of Loop Charity’

And more

**Please note if you are successful in securing the role, you will need to be available for an induction training programme which is Monday
- Friday, 9am until 5pm for a 5 week period from the start date.**

**The next start date we are recruiting is for the 12th April**

Telephone interviews will commence immediately

Face to Face interviews will commence w/c 19th February

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their wastewater taken away. But for us it's so much more than this.

We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.

Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent with-in our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.

We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, to-day, tomorrow and always.



  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Collections and Customer Service Role OverviewWe are seeking an experienced and skilled Customer Service and Collections Advisor to join our team at Yorkshire Water. In this role, you will be responsible for delivering exceptional customer service and ensuring timely collections of payments from customers across the Yorkshire region.Key...


  • Bradford, United Kingdom Yorkshire Water Full time

    Collections Customer Service Advisor Are you interested in joining us here at Loop as a Customer Service Advisor? in our Collections Department – Starting salary of £24,, excellent progression scheme and some great benefits! We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with great transport links and free parking) ...


  • Bradford, United Kingdom Yorkshire Water Full time

    We are looking for passionate customer service advisors to come and join our team in the Collections Contact Centre. The roles are customer facing and we offer a starting salary of £22,962. We have a fantastic progression plan in place so you could earn up to £27,924 The hours will be between 09:30 - 18:00 Monday to Friday and alternative Saturday's...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Yorkshire Water is a leading water company that serves over 5 million people across the Yorkshire region. As a Customer Service and Collections Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers pay their bills on time.The salary for this position is £24,000 per annum, plus benefits. As a Customer...

  • Service Advisor

    4 weeks ago


    Bradford, Bradford, United Kingdom JCT600 Full time

    Job Summary:We are seeking a skilled Service Advisor to join our team at BMW in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.Key Responsibilities:Ensure the highest standard of courtesy and integrity when...

  • Service Advisor

    4 weeks ago


    Bradford, Bradford, United Kingdom JCT600 Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Advisor to join our team at JCT600 in Bradford. As a Service Advisor, you will play a vital role in delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Provide...


  • Bradford, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **Bradford** **Start date - 22**nd** April** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of...


  • Bradford, United Kingdom Network Plus Full time

    **Customer Service Advisor** **Our Role** As a Customer Service Advisor, you will be responsible for delivering exceptional levels of customer service, including proactively contacting customers, making appointments, responding to queries and complaints. You will work closely with Yorkshire Water and Network Plus colleagues to deliver an outstanding...


  • Bradford, United Kingdom TRCGroup Full time

    **Customer Service Advisor - LS27 - IMMEDIATE START AVAILABLE** **Temp to perm - £11.28 P/H - 9am - 5pm Monday to Friday - High Street Discounts - Onsite parking + Much More.** **Our Client** Our client is a market leader in the sale of pre owed goods and they are looking to recruit for their ever-expanding Customer Service team based in Morley. **The...

  • Customer Advisor

    5 months ago


    Bradford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **£10.60 per hour** **B&Q Bradford Euroway** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    5 months ago


    Bradford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 8.30pm** **£10.60 per hour** **B&Q Bradford Euroway (On Euroway Trading Estate)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Collections CRM

    5 months ago


    Bradford, United Kingdom Yorkshire Water Full time

    Are you interested in joining us here at Loop as a Customer Service Advisor? in our Collections Department - Starting salary of £24,637.53, excellent progression scheme and some great benefits! We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with great transport links and free parking) On site you'll have access to free tea...


  • Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Hours**:34.5 **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. **On Call Rota plus shift allowance (will include nights)** **12 Months fixed term** **About the role**: We are the largest not-for-profit provider on housing and care for older people in...


  • Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Hours**: 37.5hrs, Monday to Friday 3pm to 11pm **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. **12 Months fixed term** **About the role**: We are the largest not-for-profit provider on housing and care for older people in England and manage 60,000...


  • Bradford, United Kingdom SMKD Full time

    We are recruiting for a fantastic Sales Advisor to join the SMKD team! Mainly Based In Bradford This role is Part Time Working Friday Saturday 10am-4:30pm We are looking for someone confident and passionate about providing an outstanding customer experience and truly represent the SMKD brand. This is an exciting opportunity to join our expanding company...


  • Bradford, United Kingdom Huntswood CTC Limited Full time

    Fraud and scams wreak havoc on lives, but you can be the shield that prevents them from happening. Join the exceptional contact centre team where you will be combating fraud and scams every day. We are currently seeking Customer Service Advisors to support our client's customers within their fraud contact centre in Bradford. If you possess outstanding...


  • Bradford, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart...


  • Bradford, United Kingdom Anchor Trust Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. 5 week rota which includes a variety of day and night shifts, weekends and all bank holidays **About the role**: We are the largest not-for-profit provider on housing and care for older people in England and...


  • Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Salary**:£24,000 per annum, pro rata, increasing to £25,000 per annum, pro rata after successful probation. **Hours**:15 hours per week, Saturday and Sunday, 13.30-21.30 **About the role**: We are the largest not-for-profit provider on housing and care for older people in England...


  • Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Salary**:£24,000 increasing to £25,000 after successful probation. **About the role**: We are the largest not-for-profit provider on housing and care for older people in England and manage 60,000 homes for people in later life across almost 1,700 sites. In addition, we have several...