Collections Customer Service Advisor

6 months ago

Bradford, United Kingdom Yorkshire Water Full time

Collections Customer Service Advisor

Are you interested in joining us here at Loop as a Customer Service Advisor? in our Collections Department – Starting salary of £24,, excellent progression scheme and some great benefits

We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with great transport links and free parking)

On site you'll have access to free tea and coffee, bike storage, breakout rooms/pods, prayer room and canteen area.

What you will do

As a Collections Customer Service Advisor you will be responsible for answering the incoming telephone calls from customers across the Yorkshire region. The service we deliver to the customer has a strong focus on providing a professional, high quality of service. This is driven by targets with emphasis on dealing with customer enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It's a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT. You will use your skills in influencing and negotiation to agree realistic payment plans. Identify the best call resolution for both the customer and Yorkshire Water. Reviewing the customer collection process by manually monitoring accounts.

 See below just some of the great benefits we offer…

• Hybrid working environment (once you have passed your probation period)

• 25 days holiday plus bank holidays (plus extra wellbeing day to spend as you wish)

• 09:30 - 18:00 Monday to Friday and alternative Saturday's 9-3pm

• Superb 5-week training programme

• Access to Myoffers Portal – Discounts/vouchers for some of the top retailers

• Occupational Health team to look after your wellbeing and fully trained first aiders

• Annual company performance related bonus

• Pension scheme

• Rewards & Recognition scheme

• Free onsite parking and cyle to work scheme

• Loop Social Club with access to reduced priced tickets for events

• Regular events to recognise and celebrate our employee’s diverse cultures

• The option to volunteer in the community

• And because we care we have the ‘Heart of Loop Charity’

 And more

Please note if you are successful in securing the role, you will need to be available for an induction training programme which is Monday– Friday, 9am until 5pm for a 5 week period from the start date.

 If this sounds like a role you would love to do, click apply now We would love to hear from you

The next start dates we are recruiting is for the 5th August

Closing date for applications: 3rd July

Telephone interviews will commence immediately

Face to Face interviews will commence w/c 17th June

 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all million people living in the region have clean safe drinking water on tap and their wastewater taken away. But for us it's so much more than this.

We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.

Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent with-in our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.

We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, to-day, tomorrow and always.

Yorkshire Water values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, pa-rental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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