Customer Services Advisor
7 months ago
**The role**:Customer Services Advisor - On Call
**Location**:Bradford
**Hours**: 37.5hrs, Monday to Friday 3pm to 11pm
**Salary**:£20,435.01 increasing to £21,435.01 after successful probation.
**12 Months fixed term**
**About the role**:
We are the largest not-for-profit provider on housing and care for older people in England and manage 60,000 homes for people in later life across almost 1,700 sites. In addition, we have several private clients that also benefit from our Anchor on Call 24-hour emergency call service.
As part of the On Call team you will provide assurance, assistance, and practical support to a customer base of around 60,000 Anchor and private customers. The role will include regular liaison with contactors, emergency services, colleagues, customers and their relations, and others to provide the highest level of service delivery to all customers. Full and on-going training will be provided.
Reporting into the On Call Team Manager (or Team Leader on shift) and working as part of a team, responsibilities will include:
- Working shifts with up to 13 Customer Service Advisors to deliver a 24-hour community alarm service to some our customers at over across England, aged 55 and above.
- Managing alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls, to deliver excellent services in line with established policies and procedures.
- Providing a range of services to scheme customers, contractors and visitors, colleagues, and others, from reassurance and advice to arranging out of hours emergency repairs and emergency services attendance.
- Arranging appropriate assistance, record outcomes and ensure incidents and information are handed to third parties to attend and provide practical assistance.
- Making appropriate judgments, based in database information available, established procedures, training and experience, but with the opportunity to exercise judgment and initiative where appropriate, all supported with the opportunity to seek guidance or escalate alarms calls appropriately to a Team Leader.
**Required Knowledge and Experience**:
- Experience of remote working with customers, e.g. by phone, remotely identifying their needs and expectations.
- Experience of working with older people, community alarms, alarm monitoring or call centres is not essential but would be beneficial.
- Experience of working to targets/KPIs and driving own personal development.**Required Skills**:
- Ability, enthusiasm, and passion to deliver high quality customer service, working professionally and calmly under pressure
- A "people person", able to build and maintain strong and effective relationships with internal and external stakeholders.
- Communication is key to your success in this role which includes a calm, sympathetic and decisive approach to a wide range of challenging situations
- Flexible, able to work a variety of shifts, resilient and adaptable to perform and deliver within an ever-changing environment.
- Effective and accurate written and verbal communication skills with excellent attention to detail
- Competent in multi-tasking, prioritisation and forward planning and ability to manage competing demands
Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.
As one of England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
- Exclusive discounts on high-street shopping
- 20% off mobile phone contracts
- Cashback on dental and medical expenses
- Discounted Private Medical rates
-
Full Time Billing Customer Service Advisor
5 days ago
Bradford, United Kingdom Loop Customer Management Full time**Billing Customer Service Advisor** **Are you interested in joining us here at Loop as a Customer Service Advisor? in our Billing Department - You can earn up to £24,067 with our progression plan with a starting salary of £21,005, along with some excellent benefits!** **We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with...
-
Customer Service Advisor
2 weeks ago
Bradford, United Kingdom Gibson Hollyhomes Full time**Customer Service Advisor** **£21,000** **Bradford (BD3)** **Hybrid working** **Excellent progression opportunities** **Brilliant benefits package** Our client, a leading insurance company based in Bradford are offering a fantastic opportunity for a Customer Service Advisor to join their team. This team is responsible for the handling of any claims...
-
Customer Service Advisor
7 days ago
Bradford, United Kingdom Elite Personnel Services Limited Full time**Are you an experienced Customer Service Advisor seeking a new and exciting permanent job? Is the Euroway Trading Estate, Bradford convenient for you? If so, this could be just the job for you!**: Working within the sales team, with individual responsibilities for the accurate and timely processing of customer orders and quotations, being involved...
-
Customer Service Advisor
2 weeks ago
Bradford, United Kingdom GHC Recruitment Limited Full time**Customer Service Advisor** We have an opportunity for a Customer Service Advisor to join a long established manufacturing firm based in Bradford. The three main objectives you will be responsible for in this position will be the co-ordination and administration of sales activity within the Sales office. To support field sales staff and customers...
-
Customer Service Advisor
1 week ago
Bradford, United Kingdom Gibson Hollyhomes Full time**Customer Service Advisor** **£21,000** **Bradford (BD3)** **Great Benefits Package** **Excellent Progression Opportunities** **Hybrid Working - In Office and Remote** Our client is a leading insurance company based in Bradford looking for a Customer Service Advisor to join their claims team. In this role you will be responsible for being the first...
-
Customer Service Advisor
2 weeks ago
Bradford, United Kingdom Additional Resources Ltd Full time**Customer Service Advisor** **Location: Bradford** **Salary**:£22,000 - £28,000 + Bonus** **The Client**: A highly successful motor retailer based in West and South Yorkshire. They have grown extensively in recent years and now represent several of the world’s leading motor brands, including Hyundai, SEAT, Renault, Dacia, Fiat, Abarth, MG &...
-
Customer Service Advisor
1 week ago
Bradford, United Kingdom Huntswood Full timeHuntswood is looking for experienced customer service advisors, ideally who have worked within the financial services industry, to support a leading UK retail bank. As a Customer Service Advisor, you will be supporting our client by taking inbound calls from customers and answering general queries regarding their banking products. You will be providing an...
-
Customer Service Advisor
1 week ago
Bradford, United Kingdom Reed Business Support Full time**Job Role: Customer Service Advisor** **Job Type: Permanent** **Location: Bradford BD19** **Salary: £21,000** **Working Hours: Monday - Friday - 8:30 - 17:00** Reed Bradford Business Support are currently recruiting on behalf of an established Retailer/Distributer based in Bradford. Due to continue growth our client is looking to add a Customer Service...
-
Customer Service
1 week ago
Bradford, United Kingdom Optimise Talent Ltd Full timeCustomer Service Advisor / Sales Advisor - Up to £28k on target earningsBradford, West YorkshireMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and who doesn't like an early finish on a Friday!Excellent benefits package - apply to find out more!We are proud to be working with a class leading business in Bradford, West Yorkshire that not only...
-
Customer Service
1 week ago
Bradford, United Kingdom CV-Library Full timeCustomer Service Advisor / Sales Advisor - Up to £28k on target earnings Bradford, West Yorkshire Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and who doesn't like an early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Bradford, West Yorkshire...
-
Customer Service Advisor
7 months ago
Bradford, United Kingdom TRCGroup Full time**Customer Service Advisor - LS27 - IMMEDIATE START AVAILABLE** **Temp to perm - £11.28 P/H - 9am - 5pm Monday to Friday - High Street Discounts - Onsite parking + Much More.** **Our Client** Our client is a market leader in the sale of pre owed goods and they are looking to recruit for their ever-expanding Customer Service team based in Morley. **The...
-
Customer Service Advisor
7 months ago
Bradford, United Kingdom Network Plus Full time**Customer Service Advisor** **Our Role** As a Customer Service Advisor, you will be responsible for delivering exceptional levels of customer service, including proactively contacting customers, making appointments, responding to queries and complaints. You will work closely with Yorkshire Water and Network Plus colleagues to deliver an outstanding...
-
Customer Service Advisor
7 months ago
Bradford, United Kingdom Tate Recruitment Limited Full time**Customer Service Advisor** **Bradford** **Start date - 22**nd** April** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of...
-
Customer Service Advisor
2 weeks ago
Bradford, United Kingdom CCP Full timeI am currently recruiting 7 customer service advisors for this insurance company, based in Bradford, taking inbound calls for processing and actioning claims as well as dealing with product enquiries. Are you a competent problem solver with a positive, forward-thinking attitude? Preferably (not required) worked in an FCA regulated environment? Then this is...
-
Customer Service Advisor
2 weeks ago
Bradford, United Kingdom Barclays Full time**Job: Customer Service Advisor** **Location Bradford/Hybrid** **Salary: £23,300 per annum + Excellent Benefits** **Shifts: Rotating between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their enquiry might be;...
-
Customer Service Advisor
1 week ago
Bradford, United Kingdom The Recruitment Co Full timeWe are currently recruiting for customer service advisors to join a well known supermarket Head Office in Bradford. The role involves handling phone calls from customer and in-store colleagues, resolving issues and answering queries or referring calls to relevant departments. 14th November Start - Rotational shifts including full weekends 1 in 2 - Weekday...
-
Customer Service Advisor
3 weeks ago
Bradford, United Kingdom Search Remote Work Freelance Full timeCustomer ServiceTemporary with chance to go permanentSalary: £23,795Hours: Shifts between 7am - 7pm Monday - FridayStart date: ASAP* Do you love working with people?* Do you want to develop/begin your career in customer service?* Do you like resolving problems and coming up with solutions?* Do you enjoy working in a fast-paced environment?* Would you prefer...
-
Customer Services Advisor
7 months ago
Bradford, United Kingdom Anchor Full time**The role**:Customer Services Advisor - On Call **Location**:Bradford **Hours**:34.5 **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. **On Call Rota plus shift allowance (will include nights)** **12 Months fixed term** **About the role**: We are the largest not-for-profit provider on housing and care for older people in...
-
Customer Service
4 weeks ago
Bradford, United Kingdom CV-Library Full timeAdvancing People - Recruitment Specialists are Recruiting for a Client Services & Admin Advisor for their client based in Bradford, Yorkshire. As a Customer Service & Admin Advisor it will be your responsibility to work within a busy finance department, responsible for the proactive management of credit with our clients key customers. Main...
-
Customer Service
4 weeks ago
Bradford, United Kingdom Advancing People Full timeAdvancing People - Recruitment Specialists are Recruiting for a Client Services & Admin Advisor for their client based in Bradford, Yorkshire. As a Customer Service & Admin Advisor it will be your responsibility to work within a busy finance department, responsible for the proactive management of credit with our clients key customers.Main...