Collections Customer Service Advisor

5 months ago

Bradford, United Kingdom Yorkshire Water Full time

We are looking for passionate customer service advisors to come and join our team in the Collections Contact Centre. The roles are customer facing and we offer a starting salary of £22,962. We have a fantastic progression plan in place so you could earn up to £27,924

The hours will be between 09:30 - 18:00 Monday to Friday and alternative Saturday's 9-3pm.

We also have a hybrid approach to working so once you have completed your 5 week training programme and passed your probation period, we can offer home and office based working.

What will the role involve?

As a Customer Service Advisor you will be responsible for answering the incoming telephone calls from customers across the Yorkshire region. The service we deliver to the customer has a strong focus on providing a professional, high quality of service. This is driven by targets with emphasis on dealing with customer enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It's a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT. You will use your skills in influencing and negotiation to agree realistic payment plans. Identify the best call resolution for both the customer and Yorkshire Water. Reviewing the customer collection process by manually monitoring accounts.

What skills are we looking for?

We’re looking for individuals who are great communicators with the ability to build rapport with customers.
Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first time resolution.
Numeracy, IT skills and a good standard of spelling and grammar.
You will be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone.

What's in it for you?

The benefits don’t end there either. Loop offer a fantastic package of rewards to enhance your work and home life, including:

- Annual performance related bonus.
- Hybrid working - option to work from home and in the office.
- Pension scheme.
- 25 days holiday plus bank holidays.
- Company discount portal.
- A Rewards & Recognition scheme.
- Free onsite parking, cycle to work and car share scheme.
- Loop Social Club with access to reduced price tickets to events.
- And because we care, we have the “Heart of Loop Charity activity”.
- Regular events to recognise and celebrate our employee’s diverse cultures.

So, are you who we are looking for?

We’re looking for individuals who are great communicators with the ability to build rapport with customers.
Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first-time resolution.
Numeracy, IT skills and a good standard of spelling and grammar

You’ll be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone.

Start dates: 13th September

Interviews will take place Immediately

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

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