Accidental Damage Claims Handler
3 days ago
Overview:
**Role Purpose**
The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims in a cost effective and efficient way. You will manage your own portfolio of claims and you will be expected to progress these claims within a fast paced and performance focused environment, where multi - tasking and prioritisation is key, to delivering a great Customer experience.
The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working to the same goals.
Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started. If working from home you will need to commit to spending 2 days a week in a designated office
**Responsibilities**:
**Key Responsibilities**
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.
- Process Repair & Total Loss Claims in accordance with claims philosophy
- Work within the parameters of the agreed business plan for Claims Operations
- Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
- Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
- Liaise with suppliers to ensure delivery of customer service
- Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints, making payments and providing updates on claims
- Additional administration duties as required
- To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
- To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Qualifications:
**Essential Skills**:
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- A calm and professional attitude at all times
- Ability to listen, identify and resolve customer issues
- Willingness to develop self and new skills
**What are we doing to help us build a thriving, inclusive community?**
Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part
Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called
**#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.
Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.
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