Account Handler

3 days ago


Bury St Edmunds, United Kingdom Towergate Insurance Full time

Our Account Handlers provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. Account Handlers are the first point of contact for all client queries and issues and have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

This is a hybrid role, Monday and Friday working from home and Tuesday and Thursday working from the office in Bury St Edmunds.

**Key Responsibilities**
- Ensure the smooth running of assigned portfolio on a day to day basis
- Develop and maintain professional relationships with clients and insurers at all levels
- Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner, keeping consultants informed as appropriate
- Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
- Prepare template client reports as requested by Account Executive
- Resolve any identified discrepancies in provider documentation before sending to clients
- On occasion attend client meetings with the Account Executive
- Provide a professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

**Essential Criteria**
- Excellent communication and interpersonal skills
- Background in Customer Service
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Oral and written communication skills

**Desirable Criteria**
- Experience in Insurance

**What we offer in return**:

- A competitive salary based on experience
- Company Performance Bonus
- In house training with a buddy system
- Structured training plan to develop your career at The Ardonagh Group

Come and be a key part of a leading, fast-growing company

**The Company**

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

**Job Types**: Full-time, Permanent

**Benefits**:

- Life insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Reference ID: 753608



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