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Travel Consultant

4 months ago

Swansea, United Kingdom Saga Full time

Job Introduction
Our **Tailormade** Travel Consultants are passionate individuals who champion the exceptional service our customers expect from Saga Travel Group.

When you travel with Saga or Titan, too much is never enough, and our colleagues will always go the extra mile to create lasting memories that see our customers return again and again.

When you join us, you will be responsible for selling our broad range of tailormade holidays to inbound callers as well as website enquiries. You’ll be curious, asking all the right questions, acting as a trusted consultant to curate the perfect holiday, and deliver a differentiated ‘concierge’ level of service.
- **Hybrid role, in office 2-3 days per week**

Main Responsibilities
- Assist our customers in identifying the right choice for them, highlighting key places to visit, ‘top tips’ for each destination and truly matching the individual to the Holiday.
- Provide our customers with exceptional service throughout the booking journey, championing new contact methods and delivering a ‘concierge’ level of service.
- As a trusted consultant, listen to customer requirements and tailor the right holiday for them, spanning various travel methods (i.e. flight only, bespoke touring, dynamically packaged hotels and city breaks).
- Identify opportunities to enhance the customer experience and drive increased booking revenues.
- Be the champion of the customer within the business, working with other departments to create a ‘Never say no’ culture and ensure their specific and varied needs are met.
- Thorough and good attention to detail.
- Sales background, ideally in Travel.
- Knowledge of a GDS system (Amadeus preferable).
- Ability to present, persuade and communicate effectively.
- Ability to work under pressure and at pace.
- Extensive experience travelling, with a keen passion for exploring new destinations.
- Strong geographical knowledge - cities, airports (and codes), key landmarks, bucket list destinations/sights etc.
- Contact centre roles and/or customer service roles, delivering exceptional experiences.

Our Saga Values:

- Precision Pace - Always owning and making things happen.
- Empathy - Always aware of others.
- Curiosity - Always asking why.
- Collaboration - Always one team, the Saga team

About The Company
At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

**_To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged _**_on_**_ the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

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Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibili