Travel Consultant

3 months ago

Swansea, United Kingdom Saga Full time

Job Introduction
Our Travel Consultants are responsible for championing a relentless drive to deliver exceptional service to our customers, while also exceeding sales targets and other supporting KPIs.

You will be meticulous, customer service driven and focused on the detail, whilst having the ability to work well under pressure.

This is a fantastic opportunity to work for the leading brand for the over-50’s, creating truly exceptional travel experiences for them.

As we are a fully flexible employer, you will be comfortable working remotely (from home utilizing the ‘hub’ office locations as and when you need to.

Main Responsibilities
- To provide our customers with exceptional service throughout the booking journey, championing new contact methods and delivering a ‘concierge’ level of service
- To actively listen to customer requirements and tailor the right holiday for them, spanning various travel methods (i.e. flight only, bespoke touring, dynamically packaged hotels and city breaks).
- To develop and maintain a thorough knowledge of our products and processes.
- To identify and up-sell elements to enhance the customer experience and drive increased booking revenues.
- To be the champion of the customer within the business, working with other departments to create a ‘Never say no’ culture and ensure their specific and varied needs and met.
- To meet and exceed your personal objectives, as set by your Team Manager.
- To meet and exceed the quality standards for Saga Travel Group call handling.
- Supply all quotes to customers with the agreed SLA’s and in line with their requirements.
- Follow up all outstanding quotes and options, ensuring no sales opportunities are missed.
- Achieve and exceed sales, conversion and quality targets.
- To maintain customer confidentiality at all times and adhere to FCA requirements/standards in the sale of insurance policies
- Thorough and good attention to detail
- Exceptional administration skills
- Excellent verbal communication skills
- Knowledge of a GDS system (Amadeus preferable)
- Ability to present, persuade and communicate effectively.
- Ability to work under pressure and at pace
- Sales background/Previous contact centre experience - Travel industry experience
- Extensive experience travelling, with a keen passion for exploring new destinations.
- Strong geographical knowledge - cities, airports (and codes), key landmarks, bucket list destinations/sights
- Previous customer service roles, delivering exceptional experiences
- Experience working to and exceeding targets

About The Company
At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Moving Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

**_To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged _**_on_**_ the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

LI-Hybrid

Package D

  • Touring Travel Consultant

    3 months ago

    Swansea, United Kingdom Saga Full time

    Job Introduction We are famous for our exceptional experiences as the leading Escorted Tour Operator in the UK. Our Travel Consultants are curious individuals who champion a relentless drive to deliver exceptional service to our customers. When you join us, you will be the advocate for our Touring holidays to both Titan Travel and Saga Holidays customers...

  • Foreign Exchange Specialist

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Hays Travel Full time

    Job Title: Foreign Exchange ConsultantAbout the Role:We are seeking a highly skilled Foreign Exchange Consultant to join our team at Hays Travel. As a key member of our team, you will be responsible for ensuring the profitability of our foreign exchange bureau.Key Responsibilities:Ensure the profitability of the foreign exchange bureauAchieve given foreign...

  • Foreign Exchange Specialist

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Hays Travel Full time

    Job Title: Foreign Exchange ConsultantAbout the Role:We are seeking a highly skilled Foreign Exchange Consultant to join our team at Hays Travel. As a key member of our team, you will be responsible for ensuring the profitability of our foreign exchange bureau.Key Responsibilities:Ensure the profitability of the foreign exchange bureauAchieve given foreign...

  • Foreign Exchange Specialist

    2 weeks ago

    Swansea, City and County of Swansea, United Kingdom Hays Travel Full time

    {"h1": "Foreign Exchange Consultant", "p": "At Hays Travel, we are seeking a highly skilled Foreign Exchange Consultant to join our team. As a key member of our foreign exchange bureau, you will be responsible for ensuring the profitability of our operations. Your exceptional customer service skills and ability to drive business through social media, events,...

  • Foreign Exchange Specialist

    2 weeks ago

    Swansea, City and County of Swansea, United Kingdom Hays Travel Full time

    {"h1": "Foreign Exchange Consultant", "p": "At Hays Travel, we are seeking a highly skilled Foreign Exchange Consultant to join our team. As a key member of our foreign exchange bureau, you will be responsible for ensuring the profitability of our operations. Your exceptional customer service skills and ability to drive business through social media, events,...

  • Foreign Exchange Consultant

    5 months ago

    Swansea, United Kingdom Hays Travel Full time

    Job description Competitive salary with unlimited bonus potential hours available  In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its...

  • Consultant Learning Disability Psychiatrist

    3 months ago

    Swansea, United Kingdom Swansea Bay University Health Board Full time

    We are looking to recruit a Learning Disability Consultant Psychiatrist to join Swansea Bay UHB. The successful candidate will join a team of ten Consultant Learning Disability Psychiatrists who cover the other geographical areas within the Health Board. The post holder will be responsible for the delivery of care to patients in the geographical region of...

  • Consultant Learning Disability Psychiatrist

    4 months ago

    Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job summary We are looking to recruit a Learning Disability Consultant Psychiatrist to join Swansea Bay UHB. The successful candidate will join a team of ten Consultant Learning Disability Psychiatrists who cover the other geographical areas within the Health Board. The post holder will be responsible for the delivery of care to patients in the...

  • Fire Safety Consultant

    2 days ago

    Swansea, City and County of Swansea, United Kingdom Penguin Recruitment Ltd Full time

    Fire Engineer | Swansea | Permanent Competitive Salary Plus Benefits Penguin Recruitment Ltd is seeking a highly skilled Fire Engineer to join their independent Consultancy specialising in Fire Safety and Engineering Services. The successful candidate will have the opportunity to work on projects in a wide range of sectors including commercial, industrial,...

  • Fire Safety Consultant

    3 days ago

    Swansea, City and County of Swansea, United Kingdom Penguin Recruitment Ltd Full time

    Fire Engineer | Swansea | Permanent Competitive Salary Plus Benefits Penguin Recruitment Ltd is seeking a highly skilled Fire Engineer to join their independent Consultancy specialising in Fire Safety and Engineering Services. The successful candidate will have the opportunity to work on projects in a wide range of sectors including commercial, industrial,...

  • Consultant Adult Psychiatrist

    2 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Adult Psychiatrist to join our team at Swansea Bay University Health Board. As a Consultant Adult Psychiatrist, you will be responsible for providing high-quality clinical care to patients with mental health disorders, leading a multidisciplinary team, and contributing to the...

  • Consultant Adult Psychiatrist

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Adult Psychiatrist to join our team at Swansea Bay University Health Board. As a Consultant Adult Psychiatrist, you will be responsible for providing high-quality clinical care to patients with mental health disorders, leading a multidisciplinary team, and contributing to the...

  • Consultant Adult Psychiatrist

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Adult Psychiatrist to join our team at Swansea Bay University Health Board. As a Consultant Adult Psychiatrist, you will be responsible for providing high-quality clinical care to patients with mental health disorders, leading a multidisciplinary team, and contributing to the...

  • Consultant Adult Psychiatrist

    2 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Adult Psychiatrist to join our team at Swansea Bay University Health Board. As a Consultant Adult Psychiatrist, you will be responsible for providing high-quality clinical care to patients with mental health disorders, leading a multidisciplinary team, and contributing to the...

  • ServiceNow Consultant/Developer

    2 weeks ago

    Swansea, United Kingdom LA International Computer Consultants Ltd Remote Work Freelance Full time

    SC Cleared ServiceNow DeveloperOur Government client is looking for an SC cleared ServiceNow Developer. The client is based in Swansea, travel may be required to this site weekly/monthly.SC clearance would be required (possibility of sponsorship). The role will be INSIDE IR35.The first 3 points are Essential:* AD authentication and federation (single sign on...

  • Senior Psychiatric Consultant

    1 month ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Become a vital member of the Swansea Bay University Health Board as a Senior Psychiatric Consultant, where you will play a key role in enhancing mental health services and contributing to a comprehensive 24-hour admission framework supported by specialized treatment units. This position offers a unique chance to influence and implement meaningful...

  • ServiceNow Consultant/Developer

    6 days ago

    swansea, United Kingdom LA International Computer Consultants Ltd Full time

    Job DescriptionSC Cleared ServiceNow DeveloperOur Government client is looking for an SC cleared ServiceNow Developer. The client is based in Swansea, travel may be required to this site weekly/monthly.SC clearance would be required (possibility of sponsorship). The role will be INSIDE IR35.The first 3 points are Essential:* AD authentication and federation...

  • Fire Safety Consultant

    6 days ago

    Swansea, City and County of Swansea, United Kingdom Penguin Recruitment Full time

    Fire Engineer | Swansea | PermanentCompetitive Salary Plus BenefitsPenguin Recruitment is seeking a highly skilled Fire Engineer to join their independent Consultancy specialising in Fire Safety and Engineering Services.Key Responsibilities:Develop fire strategies and performance-based designs, supported by fire and evacuation modelling, risk analysis and...

  • Fire Safety Consultant

    6 days ago

    Swansea, City and County of Swansea, United Kingdom Penguin Recruitment Full time

    Fire Engineer | Swansea | PermanentCompetitive Salary Plus BenefitsPenguin Recruitment is seeking a highly skilled Fire Engineer to join their independent Consultancy specialising in Fire Safety and Engineering Services.Key Responsibilities:Develop fire strategies and performance-based designs, supported by fire and evacuation modelling, risk analysis and...

  • Consultant Burns, Plastic

    4 months ago

    Swansea, United Kingdom Swansea Bay University Health Board Full time

    This is a permanent Consultant post specialising in major trauma joining a team of 25 Consultants based in the Welsh Centre for Burns & Plastic Surgery (WCBPS) at Morriston Hospital, Swansea. The post holder will become part of the acute trauma on call. The post holder will be expected to become an integral part of the pelvioncology reconstructive service...