Patient Services Coordinator

1 month ago


Cambridge, United Kingdom Lensfield Medical Practice Full time

Exciting opportunity to join our friendly, well organised GP Practice in Central Cambridge. Varied role in a fast paced environment, would suit a motivated person with a can-do attitude.

We have a strong supportive management team and value our staff greatly. We provide an environment where they know they are appreciated and feel empowered to ensure we are the best we can be.

Excellent training and Coaching given, more about the right person than the knowledge/ part time or full time considered.

We would love to hear from you and are happy to answer any questions you may have, informal enquiries welcome.

Lensfield Medical Practice is a friendly city centre GP Practice. We are looking for an enthusiastic individual to join our fantastic team of Patient Service Coordinators.

Do you love to work in a team? Have a can-do attitude and want a varied and rewarding job? We want to hear from you if you, like us want to help people. We offer a great working environment with opportunity to develop and progress. Its not about job satisfaction, we love what we do.

Excellent communication and administration skills are necessary. Experience and knowledge of medical terminology / previous medical receptionist / administration experience is preferred but not essential as full training and support will be provided.

We look forward to hearing from you.

Lensfield Medical Practice is a teaching practice offering opportunities to doctors and nurses in training, in addition to apprenticeships for non-clinical staff

Post Title: Patient Services Coordinator

Reports to: Patient Services Coordinator Supervisors

Responsible to: Patient Services Manager/Practice Manager

Job Summary

To provide patient services to the practice always ensuring a high standard of customer care.

Main

**Responsibilities**:

- Review patient enquiries via accurx online system
- Offer patients an appointment booking service, by phone and face-to-face
- Administer the appointment booking system
- Answer patient enquiries with the support of other practice staff as necessary
- Prepare repeat prescriptions in accordance with the practice policies and protocols.
- Undertake all tasks associated with the day-to-day running of the IT clinical system including the links with patient services
- Undertake all other administrative duties necessary to support the smooth running of the surgery and as directed by the Patient Service Coordinator Supervisors or Practice Manager.
- Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff
- Ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives
- Any other duties as required from time to time

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of Standard operating Procedures for cleaning and infection control
- Responsible for correct hand hygiene of self and others
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
- Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work



  • Cambridge, United Kingdom Lensfield Medical Practice Full time

    Do you love to work in a team? Have a can-do attitude and want a varied and rewarding job? We want to hear from you if you, like us want to help people. We offer a great working environment with opportunity to develop and progress. This is an exciting opportunity to join our friendly, well organised GP Practice in Central Cambridge. The position is a varied...


  • Cambridge, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently partnering with a healthcare clinic based inCambridgeshire , who are recruiting for aPatient Services Coordinatorto join their growing team on a fixed-term basis for 6 months.This is a full-time position with a salary of £23,400. Additional benefits include 2 days working from home, 25 days annual leave + bank holidays, pension contribution...


  • Cambridge, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently partnering with a healthcare clinic based in Cambridgeshire, who are recruiting for a Patient Services Coordinator to join their growing team on a fixed-term basis for 6 months.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.This is a full-time position with a...


  • Cambridge, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently partnering with a healthcare clinic based in Cambridgeshire, who are recruiting for a Patient Services Coordinator to join their growing team on a fixed-term basis for 6 months.This is a full-time position with a salary of £23,400. Additional benefits include 2 days working from home, 25 days annual leave + bank holidays, pension...


  • Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    The Patient Safety Coordinator is responsible for the effective coordination and administration of the Trust's patient safety investigation processes, including the coordination of the rapid review process and ensuring that all reported incidents are appropriately triaged and managed within the team. The Patient Safety Coordinator will support the Patient...


  • Cambridge, United Kingdom Cam City 4 Primary Care Network Full time

    We are hoping to recruit a dynamic and ambitious Care Coordinator to work within our Primary Care Network multi-disciplinary healthcare team. Care Coordinators play an important role within GP practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of...


  • Cambridge, United Kingdom Cam City 4 Primary Care Network Full time

    We are hoping to recruit a dynamic and ambitious Care Coordinator to work within our Primary Care Network multi-disciplinary healthcare team. Care Coordinators play an important role within GP practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of...


  • Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    The Patient Safety Coordinator is responsible for the effective coordination and administration of the Trust's patient safety investigation processes, including the coordination of the rapid review process and ensuring that all reported incidents are appropriately triaged and managed within the team.

  • Patient Coordinator

    4 days ago


    Cambridge, Cambridgeshire, United Kingdom Arbury Road Doctors Surgery Full time €11

    Job Description: Job information Patient Coordinator from the Company Arbury Road Doctors Surgery , this latest Patient Coordinator job vacancy is located in the city Cambridge located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Patient ...


  • Cambridge, United Kingdom Lensfield Medical Practice Full time

    They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to...


  • Cambridge, United Kingdom Ieso Digital Health Full time

    At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started. Our Patient Services Coordinators play a...


  • Cambridge, United Kingdom GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We are looking for a Patient Pathway Coordinator to join the team at our centre based in Cambridge on a bank/causal basis. As the Patient Pathway Co-ordinator, you are responsible for...


  • Cambridge, United Kingdom Red House Surgery Full time

    Job summary We are looking for a Patient Services Administrator to join our our friendly team This is an excellent opportunity for someone with sound administrative skills to join our friendly team consisting of GP's, Nurses, Care Coordinators, Clinical Pharmacist, Pharmacy Technician, Physician Associate, GP Assistants Flexible hours available...


  • Cambridge, United Kingdom East Barnwell Health Centre Full time

    Job description **East Barnwell Health Centre** Patient Services Administrator's Required We are a well established Cambridge City practice of 7,800 patients. We take pride in delivering high quality care to our patient population whilst maintaining sustainable working conditions for the whole team We are now looking for a motivated and reliable Patient...


  • Cambridge, United Kingdom East Barnwell Health Centre Full time

    Job description **East Barnwell Health Centre** Patient Services Administrator's Required Do you want to make a difference? We are a friendly, supportive, busy Cambridge surgery serving a patient population of approximately 7,700 patients. We are looking for a Patient Services Administrator to join our brilliant, friendly administration team working...


  • Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    The post will concentrate on supporting and developing the mechanisms for involving patients and parents in the current service provision and any future developments in the 3-inpatient wards - The Darwin Centre for Young People, The Phoenix Centre and the Croft Child and Family Centre. This will involve ensuring that the multi-disciplinary teams are aware...

  • Vr Coordinator

    3 days ago


    Cambridge, United Kingdom Cambridge University Hospitals NHS Foundation Trust Full time

    The ophthalmology department is looking for an organised and self-motivated coordinator to work alongside clinical and administrative staff to allow smooth progression of outpatients through to treatment. You will be a key point of contact for the consultants. The Ophthalmology team is large and there is ample opportunity to be involved in a range of...


  • Cambridge, United Kingdom Concept Resourcing Full time

    **Patient Safety Co-Ordinator (Band 5) (REMOTE)** **£158 per day (Inside IR35)** **3 Month Contract** **Melbourne, Cambridgeshire** My Client are an NHS Trust based in the east of England and are seeking a Patient Safety Co-Ordinator on an initial contract basis until 31/03/2023 (37.5 Hours) Paying £158 per day (Inside IR35). **Job Summary** The safety...


  • Cambridge, United Kingdom Arbury Road Surgery Full time

    Job summary Greet patients and visitors in an efficient and courteous manner. Provide a caring and compassionate service to patients. Provide an effective and polite telephone enquiry service. Proactively communicate information between relevant patients, doctors and professionals. Undertake a variety of administrative duties to assist in the...


  • Cambridge, United Kingdom Healthera Ltd Full time

    **Who is Healthera** Healthera provides patients with medicines, healthcare services and products through the largest digital platform of pharmacies and GPs in the UK, including national chains and independent providers. Our technology empowers patients to access faster medicine delivery and personalised medical care local to them. We reinvent the...