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Patient Services Coordinator
4 months ago
Cambridgeshire , who are recruiting for a
Patient Services Coordinator
to join their growing team on a fixed-term basis for 6 months.
This is a full-time position with a salary of £23,400. Additional benefits include 2 days working from home, 25 days annual leave + bank holidays, pension contribution and healthcare cash plan.
Duties will include (but are not limited to):nAct as the first point of contact with the clinic for patients, taking bookings, making initial consultation appointments, sending out information packs etc.nEffective use of the phone system and patient portal to ensure timely communication with patientsnData input including patient demographic details and referral detailsnMaking patient appointments as appropriatenShared responsibility for all general patient correspondence and orders within the databasenPreparation of standard letters, emails and enclosures ensuring accuracy, appropriate inserts/attachments and links and associated filing is completenArching and recall of patients notes keeping accurate records to ensure traceabilitynProvide cover for Patient Services staff on an ad hoc basisnPro-actively manage your own caseload and ensuring that patient pathways are being adhered tonBe a primary contact point for your patient caseload and supporting patients throughout their while journey including pro-active contact at identified touch points - Offering information, advice and support as appropriate
Expertise required:nStrong customer/communication skillsnHandling sensitive data with absolute discretionnIdeally have a background in the Healthcare sector or customer service/call centre experiencenExperience in the use of databases
Rewards and Benefits:n25 days annual leave + bank holidaysnHealthcare cash plannCompany pension plannBonus schemesnCareer progression opportunities
Working hours:nMonday – Fridayn37.5 hoursn8.00am – 4.00pm, 9.00am – 5.00pm (Rota)
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
