Patient Services Coordinator

3 months ago


Cambridge, United Kingdom Ieso Digital Health Full time

At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

Our Patient Services Coordinators play a pivotal role in our business, acting as the point of contact between both patients and therapists using our state-of-the-art therapy platform. This entry-level role opens a wealth of possibilities within our dynamic and growing business.

We have a 180-strong team and a health and well-being package to support you each and every day. Plus, there is plenty of opportunity for growth and development as we all strive to achieve our collective ambition.

**Reporting to**:Patient Services Team Leader

**Location**: Hybrid (approximately 3-4 days per week in our Cambridge office)

**Contract Length**: 6 months

**Hours**:Full Time (Monday to Friday 9:00am to 5:30pm)

**Responsibilities**:

- Processing referrals (both direct and from the NHS) on our bespoke system
- Answering the main phone line, speaking with patients and the general public.
- Updating Patient Management systems in a timely manner in accordance with our service level agreements, and supporting the wider Patient Services Team to meet KPIs each week.
- Processing Assessment and Discharge letters on the bespoke ieso platform and sending them to patients and their GPs.

**Requirements**:
Essential
- Excellent communication skills (written and verbal)
- Strong customer service skills
- Strong administration skills
- Strong IT skills (Word, Excel)
- Excellent attention to detail
- Proven organisation skills
- Excellent telephone manner
- Experience in customer service or a patient-facing role
- Ability to remain calm under pressure
- A minimum of 5 GCSEs (grades A*-C) or equivalent

Desirable
- Experience or training in handling crisis situations
- Experience using NHS systems and/or large databases
- A degree, preferably in Psychology or a related discipline#

Please note, this is a fixed term contract for 6 months.

**Benefits**

ieso is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us to help our patients.

As an equal opportunity employer, equity, diversity and inclusion are values that are critical to our success. Our people are our strongest asset - come and see for yourself



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