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Medical Office Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Care Coordinator to join our team at RMD VillageHealth DM, LLC. As a Care Coordinator, you will play a vital role in facilitating the planning and organization of critical activities for our patients, ensuring they receive the highest quality care.
Key Responsibilities- Complete non-clinical screenings and escalate as needed.
- Help identify eligible resources for patients and navigate resources to ensure seamless care.
- Assist with the referral process and coordinate provider appointments to ensure timely and effective care.
- Support the clinical team in moving patients through the continuum of care by communicating with and completing tasks as directed.
- Maintain accurate and complete documentation of records, ensuring all forms are fully-completed, legible, and have the proper signatures.
- Ensure that documents are delivered to the appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
- High school diploma or GED required.
- 1-3 years of LPN experience.
- At least two (2) years of experience in a professional office environment.
- Ability to work with and resolve confidential information and/or issues using discretion and judgment.
- Excellent verbal communication skills over the phone.
- Proficiency with Microsoft Office/Excel/Outlook.
- Commitment to service excellence and patient satisfaction.
- Excellent verbal and written communication skills.
- Ability to work autonomously.
- 1-3 years clinical medical office experience.
- CNA, MA experience is a plus.
- Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.).
- Experience navigating insurance payors.
- Experience working in direct patient care/support.
- Experience working in a medical office environment.
- Prior LPN experience.
- Service Excellence.
- Integrity.
- Team.
- Continuous Improvement.
- Accountability.
- Fulfillment.
- Fun.
