Medical Records Assistant

4 months ago

Cambridge, United Kingdom Spire Healthcare Full time

Medical Records Assistant | Administration | Full Time, Perm 37.5 hrs | £22,327.50 | Impington, Cambridge | Free Parking | Excellent Benefits
- Shifts: Monday - Friday 09:00 - 17:00 _

**Duties & Responsibilities**:

- To ensure that all medical records are collated correctly and filed accurately and available for use as needed within the hospital environment.
- To comply with any requests for the retrieval and delivery of records - including medico-legal requests.
- To maintain an effective tracking system for medical records.
- To ensure that lists for out-patient clinics are up to date and reflect current/day to day activity within the hospital clinics/admissions and are delivered to the department prior to the clinic/admission.
- To oversee timely preparation of all records and paperwork related to an out-patient clinic ensuring that files are securely prepared and checked pre-issue.
- To comply with all hospital policies.
- To attend all mandatory training courses and others where required
- To assist with requests for information from organisations outside the hospital in accordance with the Data Protection Act guidelines, including Subject Access Requests (SARs) and information sharing requests.
- To assist in the ordering of medical records from off-site using web based ordering system and to supervise archiving of patient records in accordance with legislation.
- Maintain on-site records in order to ensure availability for agreed timescales dependent upon patient type (e.g. 3 months or longer as applicable to patient type).
- Co-ordinate regular archiving to NDC ensuring all records are traceable within the electronic system (bar-coding for transfer to NDC).

**What we are looking for**:

- Customer service experience.
- Administration experience.
- Ability to manage own workload including planning, organising, prioritising and problem solving.
- Fully IT literate and a highly competent user of MS Office, ability to learn bespoke CRM system.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Confident telephone manner being able to communicate with a wide range of customers.
- The ability to work effectively as part of a team
- High degree of accuracy, methodical and logical using a common sense approach to changing workloads
- Innovative and proactive with an ability to work to tight deadlines
- Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information.

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

**Please see the attached benefits leaflet for more information.**

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

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