Spa Supervisor

4 months ago

Belfast, United Kingdom Lets Go Hydro Full time

**About us**

Let’s Go Hydro is a exciting business in Belfast continuing to develop and expand. We are fast-paced, fun, customer-centric and our goal is to provide unique glamping experiences, watersports and seasonal events, just 10 minutes from Belfast City Centre. We are so much more than the world's best Aqua Park, learn how to wakeboard, swim at the family beach or join our Summer Scheme. With 55 acres of lakes and forests, imagine a resort with adrenaline-filled land and water-based activities. With super-sized tents towering among the trees, burgers sizzling on an outdoor BBQ, and the smell of marshmallows roasting on a fire pit. Experience it all by working at Let's Go Hydro this season.

We are opening a brand new Balcony Spa as part of the Accommodation experience at Let's Go Hydro this season and look forward to hearing from you

**Role**:Spa Supervisor

**Reporting to**:Accommodation Manager

**Located**:Let’s Go Hydro,Knockbracken Watersports & Activity Resort, Mealough Road

**Contract**:Fixed term June - October, up to 40-hours, five-days out of 7-week, varied rota

**Salary**:£13 p/h

**Job Summary**

We are looking for an experienced Spa Supervisor to manage our brand new outdoor spa. The successful applicant will be responsible for the smooth running of the spa operation as well as managing a team of assistants during peak season. The spa area includes saunas, hot tubs, relaxation pool, changing rooms and guests are provided with branded flip flops and robes which will be the responsibility of the Spa Supervisor to turnover and circulate. The spa supervisor will be responsible for the full customer journey from check in to check out.

Hours will be varied and will include working evenings and weekends. Your days will be varied, managing the reception duties (check in / check out procedures), maintaining the spa area, dealing with guest queries, replenishing robes and flip flops, as well as cleaning down saunas, hot tubs, changing room and pool areas.

**Responsibilities**:

- Deliver excellent customer service in a fast-paced environment, paying great attention to detail, including the wait time for the customer journey
- Manage the booking system accurately and efficiently, including identifying the business peaks and troughs, working alongside the other departments to communicate details and information needed to ensure smooth running of all aspects of operations
- Organise training, re-training of staff, and keep records up to date
- Carry out all admin and operational duties in preparation for guest arrivals
- Carry out basic maintenance and repairs, report any issues to maintenance team
- First point of contact for all spa guests, must be professional and be able to answer guest queries, and resolve any issues
- Ensure staff comply with the opening and end of day procedures
- This is not an exhaustive and responsibilities will evolve and change depending on business needs

**To be considered for this role you will have management experience working within the leisure, fast paced hospitality, or spa industry.**

**Essential Criteria**:

- 2+ years experience in a similar role within leisure, hospitality or spa industry is essential
- Must enjoy working outdoors, in a hands on role
- Excellent customer services skills and experience
- Excellent communication skills, ability to build rapport and trust
- Strong organisational and problem-solving skills
- Ability to work independently, with decision making skills
- High level of accuracy and attention to detail
- Excellent timekeeping, with a can-do attitude and positive outlook
- Excellent Microsoft packages skills
- Online booking system experience is desirable
- Committed, motivated, pro-active and enthusiastic with an approachable attitude towards work
- Right to Work in the UK (UK Citizens - Passport or Birth Certificate & NI / All other Citizens - Copy of Sharecode Document)
- Full clean driving licence, and access to a vehicle
- Flexibility to work days, evenings and weekends
- Must have NO more than one week’s holiday booked through our peak season July & August

**This is a hands-on role, and although there will be some administration tasks a hardworking, flexible attitude is required. Excellent people skills and experience working with families & young people is essential and you must be enthusiastic and passionate about your role and working outdoors.**

**What we are offering**:

- Staff training and development
- Great culture with staff fun days
- Staff Uniform and all safety equipment provided
- Free car parking on site
- Staff accommodation available at reduced rates (depending on availability)
- Staff discount on activities including staff cable sessions (off-peak times only)
- Opportunities to progress within the company

If you are customer focused, creative, talented and passionate individual who is looking to join a fast-paced environment we would love to hear from you.

**Immediate start is available**

**

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