Food and Beverage Supervisor

4 weeks ago


Belfast, United Kingdom Andras Hotels Full time
Job Overview

About Our Company

Andras Hotels stands as the largest hotel group in Northern Ireland, boasting a diverse portfolio that includes multiple hotels, apartment complexes, a Café Bar, and a Health Club and Spa. We are committed to enhancing tourism and hospitality throughout the region while fostering the growth of our team through the Andras Academy and our dedication to sustainability.

Position Summary

As a Food and Beverage Supervisor, you will report directly to the Food & Beverage Manager and oversee the operations of the hotel’s Restaurant and Bar. Your primary responsibility will be to uphold exceptional service standards, ensuring guest satisfaction while maintaining a work environment that aligns with the brand's objectives.

Key Responsibilities

  • Lead the team during service shifts, ensuring all operations run smoothly.
  • Manage departmental resources effectively in the absence of the Head of Department.
  • Understand and meet your targets and objectives, aligning them with departmental goals.
  • Ensure adherence to brand standards and guide the F&B team in daily operations.
  • Engage with guests, addressing their needs and ensuring a welcoming atmosphere.
  • Monitor food and beverage preparation and service to maintain quality and compliance.
  • Possess comprehensive knowledge of hotel facilities and services.
  • Supervise staff to guarantee high service delivery and guest satisfaction.
  • Stay informed about guest satisfaction metrics and implement measures to achieve quality targets.
  • Handle guest complaints and issues promptly and professionally.
  • Ensure compliance with health and safety regulations and maintain a safe work environment.
  • Keep work areas organized and report any hazards or incidents to management.
  • Participate in training and development initiatives to enhance performance.
  • Perform additional duties as assigned, potentially serving as Manager on duty.

Our Commitment to Service

At Andras Hotels, we prioritize genuine hospitality, connecting with every guest through our core service values:

  • True Attitude: Demonstrating care and a desire to positively impact guest experiences.
  • True Confidence: Possessing the skills and knowledge to support guests effectively.
  • True Listening: Attentively understanding guest needs and preferences.
  • True Responsiveness: Timely and considerate service to meet guest requirements.

Company Culture

As a leading player in the hospitality sector, Andras Hotels is dedicated to providing training and development opportunities for all team members. We are an equal opportunity employer, committed to fostering a supportive and inclusive work environment.

Desired Qualifications

  • Prior experience in a supervisory role within the hospitality industry.

Essential Qualifications

  • Experience in a Food and Beverage position.
  • Demonstrated ability to supervise and guide a team effectively.
  • Strong customer service skills.
  • Ability to work under pressure and motivate team members.
  • Excellent communication and organizational abilities.


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