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Supervisor - Customer Experience Leader

2 months ago

Belfast, United Kingdom Lush Full time
About the Role

We are seeking a highly skilled and motivated Supervisor to join our team at Lush. As a Supervisor, you will play a vital role in delivering exceptional customer service and crafting standout experiences for our customers.

Key Responsibilities
  • Customer Service Excellence: Embody a genuine passion for delivering outstanding customer service, inspiring your team to shine and provide a 5-star experience.
  • Leadership and Management: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
  • Teamwork and Collaboration: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals and fostering a supportive work environment through continuous team growth.
  • Communication and Feedback: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with your manager, fellow supervisors, and sales team.
  • Store Operations: Lead your team on the shop floor, making sure every customer interaction adds up to the top-box goals your store is aiming for.
  • Financial Management: Pitch in on the financial side of things – from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need.
  • Visual Merchandising: Keep your store looking top-notch with eye-catching displays, cleanliness that sparkles, and smart stock management.
Requirements
  • Customer Service Skills: A genuine love for delivering outstanding customer service and inspiring your team to shine.
  • Management Skills: Ability to navigate tricky conversations, set and manage expectations, and be the backbone of support for your team.
  • Teamwork and Collaboration: Experience working alongside a team to achieve collective goals and fostering a supportive work environment.
  • Communication and Feedback: Effective verbal communication skills and ability to collaborate seamlessly with colleagues.
What We Offer
  • Holiday Allowance: Generous holiday allowance to ensure you have time to relax and recharge.
  • Product Discounts: 50% discount on Lush products and spa treatments.
  • Profit-Based Bonus: Opportunity to earn a profit-based bonus for contributing to the store's success.
  • Pension Scheme: Access to a pension scheme to help you plan for the future.
  • Paid Day Off: A paid day off on your birthday to celebrate with loved ones.
  • Cycle to Work Scheme: Opportunity to join our cycle to work scheme and make commuting more sustainable.
  • Discounted Rail and Bus Season Tickets: Discounted rail and bus season tickets to make commuting more affordable.
  • Employee Assistance Programme: Access to an employee assistance programme to support your mental and physical well-being.
  • Parental Leave: 6 months' full pay for parental leave (primary caregiver) to support you during this important time.
  • Financial Childcare Support: Financial childcare support on return to work to help you balance work and family life.
  • Flexible Working: Opportunity to work flexibly to balance work and personal life.