Guest Services Supervisor

1 month ago


Belfast, United Kingdom AC Marriott Belfast Full time

About Us

AC Marriott Belfast is part of the renowned Aimbridge Hospitality EMEA, which manages a diverse portfolio of over 1,600 hotels and resorts globally. Our brand collaborates with prestigious names like Hilton, Accor, Marriott, and IHG, as well as charming independent establishments.

What We Offer

Joining our team comes with a variety of benefits, including:

  • Discounted hotel rates across our portfolio, along with up to 50% off on food, beverages, and spa services.
  • Wagestream: Access up to 40% of your earned pay and set up automatic savings for your financial health.
  • 24/7 access to our employee assistance program.
  • Career and lifestyle breaks to accommodate significant life events.
  • Volunteer days: Up to two days annually to support a charity of your choice.
  • Competitive starting salary above the National Minimum Wage.

Your Role

As the Front Office Supervisor, you will be at the forefront of our guest services, ensuring an outstanding experience for all visitors. You will manage all inquiries and booking requests with promptness and professionalism, maximizing revenue opportunities. Additionally, you will oversee the recruitment and ongoing development of the front office team, setting clear departmental goals and providing regular feedback.

What We Expect

The ideal candidate will possess prior experience in a similar supervisory role and have a solid understanding of the Opera system. Strong customer service skills are essential for success in this position.

Join Us

At AC Marriott Belfast, we value our people as the core of our business. As a global leader, we are dedicated to fostering a diverse community and empowering everyone to achieve their best.



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