Guest Services Supervisor

1 month ago


Belfast, United Kingdom AC Marriott Belfast Full time

About Us

AC Marriott Belfast is part of the renowned Aimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand, managing a diverse portfolio of over 1,600 hotels and resorts worldwide. Our partnerships span from prestigious brands like Hilton, Accor, Marriott, and IHG to charming independent hotels.

What We Offer

As a member of the Aimbridge family, you will enjoy a comprehensive range of benefits, including:

  • Discounted hotel rates across our portfolio, with up to 50% off on food, beverages, and spa services.
  • Wagestream: Access up to 40% of your earned pay and set up automatic savings for your financial well-being.
  • 24/7 access to our employee assistance program.
  • Career and lifestyle breaks to accommodate significant life events.
  • Volunteer days: Up to two days annually to support a charity of your choice.
  • Competitive starting salary above the national minimum wage.

Your Role

As the Front Office Supervisor, you will spearhead the Front Office operations, ensuring an outstanding guest experience. You will handle all customer inquiries and booking requests with promptness, courtesy, and efficiency, maximizing revenue opportunities. Additionally, you will oversee the recruitment and ongoing development of the front office team, setting departmental objectives and providing regular feedback.

What We Seek

The ideal candidate will possess prior experience in a similar role and familiarity with Opera software. Strong customer service skills are essential for success in this position.

Join Us

At Aimbridge, we believe that our people are the cornerstone of our success. As a global leader, we are dedicated to fostering a diverse community and empowering everyone to be their best selves.



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