Quality, Governance, and Learning Administrator

4 weeks ago

Eccles, United Kingdom Northern Healthcare Full time

Are you ready to make a meaningful impact within an organisation dedicated to excellence?

We are seeking an Administrative Support Specialist to join our Quality and Governance Team, playing a vital role in optimising administrative processes and enhancing operational efficiency.

**Position Overview**:
As the Administrative Support Specialist for the Quality and Governance Team, you will be at the heart of ensuring the seamless functioning of our administrative operations. Your contributions will span a diverse spectrum of tasks, all aimed at elevating our team's overall effectiveness.
- Deliver comprehensive administrative support to the Quality and Governance Team, assisting with various tasks and ensuring seamless coordination of activities.
- Extend valuable assistance to the wider Operational Teams by providing support in matters pertaining to data management and systems utilisation.
- Take charge of coordinating, planning, and efficiently scheduling training sessions that cater to the diverse needs of the organisation.

**Training**:

- Organise and schedule training sessions for staff, including First Aid, CRB, and Mental Health Awareness.
- Manage training logistics, including booking rooms and raising Purchase Orders.
- Maintain the NHC Booking Log.
- Input training courses into the HIPPO system.
- Oversee the training inbox and upload data to HIPPO.
- Create, issue, and archive training certificates while updating the HIPPO system.
- Prepare and print certificates for Mental Health Awareness, ABI, and First Aid.
- Manage user access on HIPPO and maintain job roles. Collaborate with HIPPO for updates.
- Develop and distribute the training matrix monthly to SM/RM/HO.
- Compile and provide training data for governance from the HIPPO system.
- Monitor attendance and generate reports for non-attendees. Log and report on Care Certificate completion for new hires.
- Coordinate with Mitigo for Cyber Security Training compliance.

**Incidents**:

- Analyse and review monthly incident data to identify trends for governance reporting.
- Log and file post-incident reviews.
- Collect lessons learned data from TITAN for governance purposes.

**Audits**:

- Oversee the GOAUDITS system.
- Create new audits or adapt existing ones based on practice changes.
- Integrate new services into the GOAUDITS system.
- Conduct staff training on GOAUDITS.
- Compile and provide audit data for governance.

**Governance**:

- Gather and prepare data for governance meetings.
- Collaborate with the Clinical Lead to finalise meeting minutes and produce necessary supporting documents.
- Arrange watch site meetings.

**Complaints**:

- Monitor the complaints inbox.
- Maintain and update the complaints log.
- Prepare and produce data for governance reports, including statistics, trends, and lessons learned.
- Coordinate with the investigator officer and manage relevant correspondence.
- Update the complaints log and archive complaint-related information in SharePoint.

**Safeguarding**:

- Update the safeguarding log and contribute data for governance.

**Whistleblowing**:

- Liaise with external providers regarding received whistleblowing reports.
- Maintain and update the whistleblowing log.
- Prepare and provide whistleblowing data for governance.

**Compliments Inbox**:

- Manage and oversee the compliments inbox.
- Update and maintain the compliments log.
- Prepare and produce compliments-related data for governance.

**CQC Portal**:

- Manage user access on the CQC portal.

**Internal Inspections**:

- Remote support for internal inspections.

**Standardisation**:

- Monitor the master form system.
- Manage the NHC Shared Point system, including creating new folders and managing permissions.

**Health and Safety**:

- Collaborate with SM and Ardent for annual service reviews (WPRA, FRA, and PAT testing).
- Plan fire warden training at services.

**Additional Roles**:

- Collaborate with marketing to develop Lessons Learned bulletins.
- Manage the OOH (Out of Hours) calendar.
- Coordinate PPE orders for all services.

The post holder is expected to;
- Carry out other similar reasonable duties according to the business needs
- Undertake any training relevant to the requirements of the role
- Comply with health and safety procedures and safe working practices
- Adhere to data protection procedures, ensuring that sensitive business data remains confidential

Where you’ll be working

Your location will be Northern Healthcare, Barton Hall Business Park, Hardy Street, Eccles, M30 7NB.

Working Hours

The role is a full-time position working 37.5 hours per week - Salary Dependant upon experience

In return, you’ll receive

**Benefits**:

- Company pension scheme
- Free car parking (at most sites)
- Free enhance (DBS)
- Blue Light Card (online offers and in-store discounts)+ insurance
- 25 days annual leave + statutory bank holidays
- Refer a friend scheme
- Access to discounted products & services
- Sovereign Healthcare Cover
- Fr

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