Customer Service Apprentice
3 days ago
**Job Title: Customer Service Apprentice**
**Hours: 40 hours per week (20% includes course-based learning and off the job training)**
**Shift pattern: Monday - Friday (Flexible working hours)**
**Salary: £5.00 per hour/ £200 per week**
**Location: Bowthorpe, Norwich**
**General: Full training provided which will result in a formal qualification**
**About ZATU**:
ZATU is a young, up-and-coming online retailer ready to change the game when it comes to employment. Our mission is to sell top quality board games, video games, collectables, and merchandise at great prices whilst spreading the word that gaming is the future
**About the Role**:
We are looking for a hard-working and proactive Customer Service Apprentice to join our team. This is an exciting and varied role, ideal for someone who wants to broaden their skillset and start climbing the career ladder.
Within this position you will have the opportunity to gain a level 2 or 3 qualification either in Customer Service or Business Administration (equivalent to an A Level). There is plenty of opportunity for career progression, many of our apprentices go on to hold permanent, full-time positions with us after completing their apprenticeships.
The main responsibilities for this role include:
- Building initial relationships with customers
- Supporting our customers via telephone
- Helping to support our existing customer service team
- Face to face customer service in our Zatu Shop if required
**About the person**
- Computer literate
- Effective communication skills
- A proactive individual with a willingness to learn
- Someone who is comfortable working in a changing environment and can adapt quickly to meet the needs of the company
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
- If you have great people skills and a passion for delivering excellent customer service, we want to hear from you_.
**About rewards and benefits**:
In return for your hard work, you will receive a competitive basic salary with fantastic company benefits including:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Generous staff discount when you buy products from our website and in our shop
- £50 Zatu voucher on your birthday after completing probation
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice
This is an amazing time to join Zatu - you will gain exceptional career opportunities and will be part of a company that has an exciting future as we continue to quickly expand.
**Job Types**: Full-time, Apprenticeship
**Salary**: £200.00 per week
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
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