Customer Service Administrator Apprentice

3 days ago


Norwich, United Kingdom Zatu Games Full time

**Job Title: Customer Service Administrator Apprentice**

**Hours: 40 hours per week (20% includes course-based learning and off the job training)**

**Shift pattern: Monday - Friday (Flexible working hours)**

**Salary: £5.00 per hour/ £200 per week**

**Location: Bowthorpe, Norwich**

**General: Full training provided which will result in a formal qualification**

**About the company**:
ZATU is a young, up-and-coming online retailer ready to change the game when it comes to employment. Our mission is to sell top quality board games, video games, collectables, and merchandise at great prices whilst spreading the word that gaming is the future

**About the role**:
We are looking for a hard-working and proactive Customer Service Administrator Apprentice to join our team. This is an exciting and varied role, you will be the link between the customer service and warehouse departments and so is ideal for someone who wants to broaden their skillset and start climbing the career ladder.

Within this position you will have the opportunity to gain a level 2 or 3 qualification either in Customer Service or Business Administration (equivalent to an A Level). There is plenty of opportunity for career progression, many of our apprentices go on to hold permanent, full-time positions with us after completing their apprenticeships.

The main responsibilities for this role include:

- Customer Returns - Grading damaged items, booking stock back into the warehouse, sending replacement items and processing customer refunds
- Missing Pieces - Sourcing and dispatching missing game pieces for customers, raising claims with our suppliers for the missing items
- Courier Claims - Managing the claims process with our courier partners when our customer orders get lost or damaged
**About the person**:

- Computer literate
- Effective communication skills
- Must be able to work on their own as well as being a team player
- A proactive individual with a willingness to learn
- Someone who is comfortable working in a changing environment and can adapt quickly to meet the needs of the company
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
**About rewards and benefits**:
In return for your hard work in this department you will receive fantastic company benefits, some of these are listed below:

- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Generous staff discount when you buy products from our website and in our shop
- £50 Zatu voucher on your birthday after completing probation
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice
This is an amazing time to join Zatu - you will gain exceptional career opportunities and will be part of a company that has an exciting future as we continue to quickly expand.

**Job Types**: Full-time, Apprenticeship

**Salary**: £200.00 per week

**Benefits**:

- Company events
- Company pension
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability



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